Senior Assistant/Associate Director of Visitor Experience

About the role

The Senior Assistant/Associate Director of Visitor Experience serves as the senior staff member responsible for planning, implementing, and administering daily internal operations and initiatives designed to increase and enhance the visitor experience and campus visit program at Virginia Tech.

Responsibilities

• Provides leadership for visitor programs and services, ensuring a welcoming, engaging, and seamless experience for prospective students, families, and guests.
• Refreshes and enhances visit programs, recruiting and developing a high-performing team of professional and student staff, including tour guides.
• Strengthening the connection between campus visits and the broader enrollment experience.
• Overseeing the Visitor and Undergraduate Admission Center front desk operations, supervising professional and student staff, managing campus tour and visit programs.
• Implementing strategies that continuously innovate and enhance the visitor experience.
• Leading operational improvements, elevating the campus tour program, and helping position the Visitor and Undergraduate Admissions Center as a strategic and impactful component of the university's enrollment efforts.
• Ensuring that every campus visit reflects the university's commitment to service excellence and student success.

Requirements

• Bachelor’s degree with several years of progressively responsible experience in visitor experience, campus events, student engagement, higher education recruitment, or a closely related field.
• Experience working with customer relations and/or event/program management.
• Proven leadership and staff management skills.
• Demonstrated organizational skills; the ability to handle multiple priorities simultaneously.
• Exemplary interpersonal, communication and presentation skills with individuals and large groups, internal and external to the institution.
• Computer proficiency with Microsoft Office or comparable software.
• Availability to work some evenings, weekends, and peak-season hours (fall and spring visit seasons, admitted student events).

Qualifications

• Preference given for advanced degree in related field or equivalent combination of education, training, and experience; candidates with previous experience in a university admissions setting; experience with Slate, Banner, and Common App.

Skills

• Leadership and staff management skills.
• Organizational skills.
• Interpersonal, communication and presentation skills.
• Customer relations and event/program management experience.
• Computer proficiency with Microsoft Office or comparable software.

Benefits

The position offers the opportunity to lead operational improvements, elevate the campus tour program, and help position the Visitor and Undergraduate Admissions Center as a strategic and impactful component of the university's enrollment efforts.

Pay

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Schedule

Exempt: Not eligible for overtime.

Additional Information

The successful candidate will be required to have a criminal conviction check.