Senior AR Specialist

About the Role

The Senior AR Specialist is responsible for managing a portfolio of the organization's higher risk, past due customer accounts. This role focuses on driving collections on aged and higher-risk balances, resolving outstanding issues through detailed research and analysis, and partnering cross-functionally with Commercial and Reimbursement teams to reduce past due exposure and accelerate cash collection.

Responsibilities

• Manage and drive collections for an assigned portfolio of higher risk, past due customer accounts, prioritizing effort based on aging, dollar exposure, and risk profile.
• Conduct proactive outreach to customers to secure payment commitments, negotiate resolution of past due balances, and follow up to ensure timely collection.
• Research and analyze root causes of unresolved and aged invoices, disputes, deductions, and payment discrepancies within the portfolio.
• Investigate and resolve complex account issues, including short pays, unapplied cash, pricing discrepancies, and billing errors, coordinating with internal teams as needed.
• Partner with Commercial teams to resolve customer-facing issues impacting timely payment, including pricing, contract, and order discrepancies.
• Partner with Reimbursement to resolve payer-related issues affecting collections, including claims status, denials, and reimbursement delays.
• Escalate high-risk or unresolved accounts to management.
• Maintain accurate, detailed documentation of collection activity, customer communications, and issue resolution within the applicable system(s) of record.
• Monitor portfolio aging trends and provide regular status updates and reporting to management on higher risk accounts.
• Identify trends in past due activity and recommend process improvements to reduce future risk within the portfolio.

Requirements

• High school diploma required; Associate’s degree preferred.
• 7 years of high-volume corporate collections experience.
• Knowledge of billing and collections procedures.
• Experience with Accounting Software Packages such as Oracle, SAP, and Microsoft Dynamics.

Skills

• Proficient in Microsoft Office Suite.
• Strong attention to detail and goal-oriented.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• Professional and ethical.
• Strong research and analysis skills.