Senior Application Support Professional
About the Role
As a Senior Application Support Professional, you will serve as the senior technical leader and subject matter expert within the Host and Support Help Desk organization, supporting Fiserv's mission-critical web portal, card processing, dispute, fraud, and settlement platforms.
Responsibilities
- Lead the triage, troubleshooting, and resolution of complex production incidents impacting real-time debit card transaction processing environments running on HP NonStop (Tandem) platforms
- Serve as the primary escalation point for client-impacting technical issues, providing guidance to frontline helpdesk teams and ensuring timely communication and resolution
- Drive proactive monitoring of transaction processing systems by identifying processing anomalies, transaction failures, latency issues, and service degradation before they affect clients
- Develop and maintain advanced monitoring dashboards, operational alerts, and search queries utilizing Splunk and similar observability platforms to improve issue detection and service performance
- Automate operational workflows, health checks, reporting functions, and repetitive support activities through Python, Shell scripting, and other automation technologies
- Partner with Application Development, Infrastructure Engineering, and Systems Operations teams to conduct root cause analysis, implement corrective actions, and improve platform stability
- Review, validate, and support production deployments, maintenance activities, and application releases while ensuring uninterrupted financial transaction processing
- Participate in occasional off-hours needs to provide leadership during critical incidents to restore service and minimize business impact
Requirements
- 5+ years of experience in application support, production operations, systems engineering, or related technical roles within the fintech, payments, or banking industries
- 4+ years of experience supporting high-volume, real-time transaction processing applications within mission-critical production environments
- 3+ years of hands-on experience supporting HP NonStop (Tandem) platforms and associated payment processing applications
- 3+ years of experience utilizing tools such as Splunk for enterprise monitoring, alerting, log analysis, and develop monitoring queries or operational reporting solutions
- 3+ years of experience using Python, Shell scripting, or comparable scripting languages to automate operational processes and administrative tasks
- 3+ years of experience performing database queries, transaction analysis, and troubleshooting complex production processing issues
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education, work, and/or military experience
Qualifications
- Prior experience writing TACL macros and scripts within HP NonStop environments
- Knowledge of debit card transaction processing frameworks, transaction routing, and payment network integrations
- Experience evaluating or utilizing AIOps platforms, machine learning-driven monitoring solutions, or AI-assisted support technologies
- ITIL certification or experience operating within ITIL-based incident, change, and problem management frameworks
Work Environment
Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site Monday through Friday. This role requires occasional non-standard and/or overnight hours for client support and/or outages, flexibility to work overtime that includes weekends and holidays, and use of a computer and audio equipment.
Pay
The salary range for this role is $82,000.00 - $141,600.00, which applies to employees in New Jersey and New York. Pay ranges for employees in other states may differ.