Senior Application Support Analyst

Key Responsibilities & Skills

• Child Welfare Program Knowledge
• PATH NC Application Expertise
• Application / Production Support
• Incident & High-Severity Issue Management
• Root Cause Analysis & Advanced Diagnostics
• Operational Stability & Issue Prevention
• Stakeholder Liaison & Cross-Team Collaboration
• Change Request Coordination
• Risk & Impact Assessment
• Mentoring & Junior Staff Development
• Phone-Based Customer Service

Technical Skills

• Browser-Based Applications
• Automated System Problem Analysis
• Help Desk Ticketing Systems
• Performance Monitoring & Troubleshooting
• System Behavior Reproduction & Documentation
• Application Logging & Analytics Tools
• Remote Desktop Support Tools

Education

Bachelor's Degree in Computer Science, Information Systems, Social Work, Public Administration, Business Administration. Preferred: Master's in Public Administration, Master's in Social Work, MBA.

Industry Experience

• Child Welfare / Social Services
• Government / Public Sector
• Application Support Services
• Nonprofit Organizations