Senior Application Support Engineer - Assistant Vice President

Responsibilities

• Provides technical and business support for users of Citi Applications.
• Drives stability, efficiency, and effectiveness improvements to help the business succeed.
• Partners with multiple technology teams to ensure appropriate integration of functions to meet goals.
• Analyzes existing system logic, identifies problems, and recommends/implements solutions.
• Performs Incident/Outage Management, collaborates with Development and Infrastructure partners to identify and remediate stability risks, and engages in crisis management and cross-region issue handling.
• Investigates incidents reported across a range of applications within Custody Digital Assets and Settlements applications.
• Engages with ITIL processes including Major Incident management, problem management, change management, etc.
• Identifies process bottlenecks and drives improvements by engaging the appropriate teams.
• Handles resiliency activities such as disaster recovery coordination from Production to Contingency site and application component-level resiliency tests.
• Communicates effectively with stakeholders in Business and Operations during outages.
• Defines and implements application onboarding guidelines and standards in line with Non Functional Requirements.
• Shares technical guidance with development teams on stability and supportability improvements for applications.
• Acts as Subject Matter Expert (SME) to senior stakeholders and/or other team members.
• Manages risk and adheres to policies and regulations.

Qualifications

• 5+ years experience in an Application Support role.
• Practical problem-solving and strategic thinking skills.
• Demonstrated leadership, interpersonal skills, and relationship-building abilities.
• Service-oriented attitude.
• Experience working or leading requirement gathering efforts for multiple large development projects at once.
• Proficient in using basic technical tools and systems.
• Good interpersonal and communication skills.
• Good all-around technical skills.
• Able to plan and organize workload.
• Clear and concise written and verbal communication skills.

Skills and Competencies

• Blockchain and Crypto Currency Technology Fundamentals.
• Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
• Cloud and Distributed Technology Support Experience.
• Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments.
• Site Reliability Engineering (SRE) Hands-on experience.
• Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.

Technical Skills

• SQL Server – SQL, Stored Procedures.
• Oracle or other RDBMS.
• Database performance and tuning.
• Cloud Technologies (e.g., Openshift).
• Micro Services.
• Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO).

Education

• Bachelor’s/University degree or equivalent experience.

Pay, Benefits & Schedule

Primary Location: Tampa, Florida, United States
Primary Location Full Time Salary Range: $87,280,00 - $130,920,00
In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time