Senior Application Analyst - Epic Willow Ambulatory & Specialty Pharmacy Systems

Responsibilities

• Install new applications, new components, and upgrade existing applications.
• Configure application settings.
• Provide go-live and rollout support.
• Interface with users/clients across the Montefiore Health System.
• Support users with new applications, modules, and functionality.
• Perform analysis of necessary application modifications and work with the appropriate Montefiore IT associates or the vendor to coordinate the modification.
• Determine how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements.
• Interpret end user requirements, by fully discussing potential options, and helping clients move towards optimal solutions.
• Evaluate the operational workflow that is applied to the system.
• Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modifications.
• Document all outcomes of testing.
• Application implementation, troubleshooting, and support.
• Participate in technical integration and interface build.
• Write and maintain accurate and current documentation.
• Participate in the maintenance of training materials and disseminate materials to users.
• Design database queries and create reports utilizing a report-writing tool.
• Aid Application Analysts and other team members as necessary.
• Encourage, assist, and foster development of co-workers’ skills and proficiency.
• Provide day-to-day operational support, advanced application troubleshooting support, coordinate modifications and updates, recommend improvements, increase efficiency and provide proactive monitoring.
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and its’ affiliates.
• Provide 24 x 7 on-call coverage for user support on a weekly rotation.

Requirements

• Current RPh or PharmD license.
• Epic certification preferred (strong consideration will be given to candidates that are not currently certified but can demonstrate ability to become certified).
• 3+ years of pharmacy experience; clinical and operational workflows.
• Outpatient pharmacy experience preferred.
• Application implementation, troubleshooting, testing, and support experience.
• Strong desktop skills, experience with Office365 applications with a large focus on Microsoft Excel and data analysis.
• Knowledge of SDLC – software development life cycle.
• Strong presentation skills to senior management stakeholders.
• Strong analytical and problem-solving skills.
• Critical thinking skills.
• Strong interpersonal skills with customers, vendors, peers, and management.
• Eager to learn, exceptional listening skills.
• Excellent written and verbal communication skills.
• Excellent follow-up skills, documentation skills, and organizational skills.

Desired

• Epic End User Experience in Pharmacy.
• Epic Willow Ambulatory certification.
• Epic Willow Specialty Pharmacy certification.
• Epic Willow Inventory certification.
• Experience working with and troubleshooting 3rd party Pharmacy vendor applications.