Senior Appian Business Analyst

Key Responsibilities

• Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to ServiceNow implementations.
• Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable ServiceNow solutions.
• Act as a liaison between business users and technical teams, ensuring clear understanding of ServiceNow functionality and constraints.
• Support ServiceNow platform configuration and enhancement efforts across modules such as PSDS, CSM, or others.
• Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences within ServiceNow.
• Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT).
• Ensure alignment with ServiceNow best practices and federal IT compliance standards.
• Affiliate in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.

Skills, Knowledge and Expertise

• Bachelor’s degree in Information Technology, Business, or related field.
• 5+ years of experience as a Business Analyst, including 3+ years of hands-on experience with Appian implementations in complex enterprise environments.
• Proven experience leading requirements gathering, stakeholder engagement, and backlog refinement across multiple Appian modules.
• Strong knowledge of Agile delivery methodologies; experience participating in and facilitating Agile ceremonies.
• Ability to create detailed user stories, process flows, data mappings, and functional specs aligned with Appian capabilities.
• Working knowledge of Appian scripting (e.g., business rules, client scripts, UI policies) and data models; ability to partner effectively with developers and architects.
• Demonstrated ability to work independently and lead discussions with cross-functional teams, including clients, developers, and project managers.
• Experience supporting pre-sales, solution design, and roadmap planning is a plus.
• Familiarity with federal IT environments and compliance/security requirements preferred.
• Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences.
• Appian certification are a plus.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off