Senior Analyst, Reverse Logistics

Responsibilities

• Own reverse logistics processes across customer returns, 30-day trial returns, and wholesale returns, ensuring consistent and scalable workflows
• Collaborate with third party logistics providers responsible for returns processing to ensure efficient handling and disposition of returned products
• Partner with internal teams including Membership Services, Manufacturing, Hardware, and Product to resolve operational issues impacting the returns experience
• Identify opportunities to improve reverse logistics processes, reduce operational costs, and increase recovery of usable inventory
• Analyze returns and reverse logistics data to identify operational issues and improvement opportunities
• Support financial reconciliation and reporting of reverse logistics costs with the goal of improving gross margins while maintaining a strong member experience

Qualifications

• Bachelor's degree or higher in Business Administration, Operations, Supply Chain or a related field
• 3-4 years of experience in Supply Chain, Logistics, Operations, or Business Operations
• Experience with reverse logistics in a consumer good environment a must
• Strong communication and presentation skills
• Strong Microsoft Excel skills
• Ability to work autonomously in a fast-paced startup-like environment
• Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

Benefits

The U.S. base salary range for this full-time position is $115,000 - $150,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.

Pay

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs.

Schedule

The role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.