Senior Analyst, Reverse Logistics & Returns

What You Will Be Doing

• Monitor fulfillment center performance against KPIs including equipment utilization, waste diversion, and SOP compliance
• Coach and support field associates to improve location-level recycling and waste program execution
• Manage third-party vendors and ensure compliance with service level agreements
• Own resolution of recycling, waste, and equipment-related issues including installations, repairs, and service adjustments
• Analyze performance data to benchmark results and identify underperforming locations
• Drive continuous improvement initiatives focused on cost reduction, sustainability, and revenue recovery
• Partner cross-functionally with FC Operations, Quality, and Fleet teams to enhance program execution
• Ensure end-of-life merchandise programs maximize recovery value while minimizing operational disruption

What You Bring to the Table

• A strong analytical mindset with ability to translate data into actionable insights
• Proven ability to influence without authority and drive cross-functional alignment
• Effective communicator with strong written and verbal skills
• Experience managing vendor relationships and driving accountability
• Knowledge of recycling, waste, or reverse logistics operations

Basic Qualifications

• 2+ years of experience in recycling, waste, or related industry
• 2+ years Advanced Microsoft Office
• 1+ year query software such as Microsoft Access, Transact SQL
• Ability to travel up to 40% of time, including overnight travel, to support site visits, operational initiatives, vendor management, and cross functional meetings

Preferred Qualifications

• Experience supporting supply chain or fulfillment center operations
• Knowledge of sustainability programs, recycling streams, and waste diversion strategies
• Advance Power BI to create dynamic reports