Senior Analyst, Revenue Operations

Key Responsibilities

• Legacy Operations & Contractor Management
• Oversee contract employees who process transactions in an acquisition's source system if applicable, following the acquisition's existing procedures.
• Learn each acquisition's current order management process to calibrate ongoing OM support for legacy systems and workflows.
• Identify and implement efficiency improvements within legacy systems and processes.
• Standardization & Integration Strategy
• Apply working knowledge of Adobe's order management systems and processes to begin standardizing acquisition order management processes under the appropriate Adobe-owned roles.
• Define integration strategies for migrating legacy order management systems and processes onto Adobe's order management systems and processes.
• Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating the changes required.
• Complete defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and completing customer, financial, product, and user data migrations.
• Multi-Functional Integration & Domain Expertise
• Participate in multi-functional integration activities, including fit-gap analysis, integration requirements documentation, Project Plan Commit (PPC), development walkthroughs, and testing.
• Serve as the order management domain expert across these multi-functional integration activities.
• Contribute to the multi-functional effort to define a data migration strategy that supports legacy system retirement.
• Implement the data migration strategy to enable legacy system retirement.

Required Qualifications

• Bachelor's degree or equivalent experience, along with several years in revenue operations, order management, business operations, or a related field.
• Experience managing or coordinating the work of contractors, vendors, or outsourced teams.
• Working knowledge of order-to-cash or order management systems and processes.
• Demonstrated ability to learn a new business's systems and processes quickly and translate that knowledge into standardization or process improvements.
• Experience participating in multi-functional projects involving systems integration, testing, or data migration.
• Strong written and verbal communication skills, with the ability to document processes clearly for varied audiences.
• Comfort operating with a degree of autonomy and driving work forward with limited day-to-day direction.
• Experience with Adobe order management systems or comparable enterprise platforms (e.g., Salesforce, Dynamics 365, Oracle NetSuite, SAP).
• Relentless attention to detail with a central focus on customer experience.
• Employ critical thinking skills to solve unique challenges.
• Ability to prioritize, multitask, and meet crucial deadlines.
• Capable interpretation of legal contracts, terms, and conditions.