Senior Analyst, Product - Global Dining Benefits
Responsibilities
Support the strategy, day-to-day operations and execution of the suite of Premium Dining Access benefits, ensuring benefit integrity and delivery.
Lead ongoing product operations for dining reservation back-end platform, issue resolution, and cross-functional coordination with Product and Analytics teams to ensure a seamless Card Member and partner experience.
Support benefit strategy initiatives and go-to-market launches by coordinating cross-functional deliverables, managing timelines, partnering with Marketing, and ensuring benefits are accurately configured and ready for launch.
Maintain a centralized tracker for benefit programs, documenting processes, technical setup requirements, claims, terms and controls.
Identify product gaps, customer pain points, and operational inefficiencies, translating insights into actionable roadmap recommendations.
Monitor and optimize benefit performance, analyzing data and utilization metrics, reporting results on monthly scorecards.
Qualifications
- Strong attention to detail and ability to create and manage project plans
- Strong partnership and project management skills with an ability to deliver results and work on multiple projects in parallel
- Tech-savvy and comfortable managing/learning dining reservation back end and data analytics platforms
- Clear communication skills with the ability to translate complicated needs into clear, tangible workstreams and hold contributors accountable for deliverables
- Comfortable operating in ambiguity and balancing multiple priorities in a fast-paced environment
- Comfortable with critical thinking, data analysis, and identifying data trends
- Have 2+ years of relevant experience