Senior Analyst, Pricing Systems & Operations

Responsibilities

• Support the implementation of growth initiatives by coordinating with key stakeholders, including Sales, Marketing, Trade Support & Services, Reservations, Hotel Operations, and Legal.
• Partner with Sales, Marketing, Trade Support, and Air/Sea teams to plan and coordinate strategies that enhance future revenue performance.
• Manage and execute the business plan by reviewing strategy effectiveness and current demand, including analyzing micro economic trends, competitive dynamics, and broader industry shifts to develop appropriate action plans for assigned inventory.
• Communicate on current business environment, market trends, and strategic direction for assigned products to Sales, Marketing, International offices, and Fleet Operations.
• Maintain, optimize, and develop analytical tools that support understanding of demand trends, booking curves, and segment behaviors, while identifying process improvements and operational efficiencies.
• Create new promotional tools and capabilities that enable Revenue Management teams to more effectively manage performance and react to market conditions.
• Oversee the daily and weekly updates of promotion management tools used by Revenue Management teams to ensure accuracy, usability, and alignment with current strategies.
• Lead projects through their full lifecycle, including gathering strategic business requirements, performing data analysis and interpretation, and presenting key findings and actionable recommendations to leadership.
• Support ongoing revenue driving initiatives—such as stateroom categorization, non-refundable deposits, cancellation and change fees, and pricing architecture—to maximize incremental revenue opportunities.
• Monitor business performance through the development of business intelligence reports that assess current results, identify risks, and support achievement of year end forecasts.

Requirements

• Bachelor’s degree from a four-year college, university, or technical school; or three to five years of related experience and/or training; or an equivalent combination of education and experience.
• Extensive knowledge of the AS/400 system.
• Strong technical skills, including proficiency in Brio, Excel, and Access.
• Ability to read, analyze, and interpret business publications, professional journals, technical documentation, and governmental regulations.
• Strong written communication skills with the ability to prepare reports, business correspondence, and procedure manuals.
• Effective verbal communication skills with the ability to present information and respond to questions from managers, clients, customers, and general audiences.
• Strong quantitative skills, including the ability to calculate discounts, interest, commissions, proportions, percentages, and basic geometric concepts (e.g., area, circumference, volume).
• Ability to apply concepts of basic algebra and geometry to real-world scenarios.
• Strong problem-solving abilities, including handling practical problems and working with a variety of variables where limited standardization exists.
• Ability to interpret and follow instructions delivered in written, oral, diagrammatic, or schedule formats.

Qualifications, Knowledge and Skills

• Bachelor’s degree from a four-year college, university, or technical school; or three to five years of related experience and/or training; or an equivalent combination of education and experience.
• Extensive knowledge of the AS/400 system.
• Strong technical skills, including proficiency in Brio, Excel, and Access.
• Ability to read, analyze, and interpret business publications, professional journals, technical documentation, and governmental regulations.
• Strong written communication skills with the ability to prepare reports, business correspondence, and procedure manuals.
• Effective verbal communication skills with the ability to present information and respond to questions from managers, clients, customers, and general audiences.
• Strong quantitative skills, including the ability to calculate discounts, interest, commissions, proportions, percentages, and basic geometric concepts (e.g., area, circumference, volume).
• Ability to apply concepts of basic algebra and geometry to real-world scenarios.
• Strong problem-solving abilities, including handling practical problems and working with a variety of variables where limited standardization exists.
• Ability to interpret and follow instructions delivered in written, oral, diagrammatic, or schedule formats.