Senior Analyst, Field Service Operations

Job Description

The Senior Analyst, Field Service Operations will manage operational aspects of the field service organization ensuring consistent execution, the building of a scalable business model, and mutual accountability for all parties. Activities could include support and ownership in areas such as fleet management, storage facility management, tools/calibrated equipment management, etc.

What you will do:

• Cook up and oversee the implementation of onboarding and offboarding processes, including tools and equipment management.
• Develop and track metrics for process effectiveness and efficiency, focusing on continuous improvement in field service operations.
• Evaluate third-party vendor performance based on contracts and metrics, including those related to tools, calibrated equipment, and storage.
• Ensure compliance with company policies and standards in service delivery, fleet operations, and equipment management.
• Maintain and develop metrics for the effectiveness of tool storage and calibration, ensuring performance targets and operational efficiency are met.
• Enhance processes related to third-party suppliers, tools, and equipment management for better efficiency and quality.
• Create and maintain vendor agreements for field service and equipment management.
• Spot new opportunities based on customer insights and field service feedback.

What you need:

• Required: Bachelor’s degree required, minimum 2 years of relevant experience. Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered.
• PREFERRED: Experience managing inventories, warehouses, and calibration processes, vendor management experience, and demonstrated experience collaborating with internal stakeholders in a large matrixed organization.

Pay Range

USN: $69,500 - $110,900 USD Annual

Benefits

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Additional Information

Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Contact

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