Senior Analyst, Field Service

About the role

We are currently seeking qualified candidates for a Senior Analyst, Field Service. This role will be located at our Riverview Campus in Benton Harbor, MI. The Whirlpool Operations Technology Sr. Analyst is responsible for the digital transformation of Whirlpool’s operations. You will design, optimize, and maintain the technology of the network of preferred partners and external business partners. You will translate complex workflows into technical requirements that improve processes and efficiencies, and reduce cost.

Responsibilities

• Partner closely with Whirlpool Operations teams and cross-functional stakeholders to capture requirements, formulate functional solutions, and manage product implementations
• Convert business needs into clear user stories, acceptance criteria, and functional specifications
• Collaborate with internal operations, external vendors, and strategic partners to refine requirements, architect technical solutions, and facilitate product delivery
• Engage with developers, business teams, and key stakeholders to drive testing and validation for new features, system updates, and integrations
• Deliver continuous enablement and support to stakeholders and end-users to maximize the value and efficiency of technology solutions
• Evaluate solution performance regularly, recommending enhancements to optimize results
• Support data validation, reporting needs, and comprehensive process documentation
• Take full ownership and accountability for project progress, individual work output, quality, and the timely delivery of system integrations
• Stay current with emerging industry trends and best practices in business analysis and field service technology

Requirements

• High School Diploma or GED
• 3+ years of experience as a Business Analyst in Field Service
• 2+ years of experience administering the Salesforce platform

Skills

• Ability to analyze large amounts of data and identify trends, patterns, and insights that can help drive business decisions
• Strong analytical skills with the ability to translate business requirements into technical specifications
• Strong organizational skills with the ability to manage priorities and meet tight deadlines
• Excellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders
• Bachelor’s degree in business management, business administration, or information technology
• Independent thinker with a strong process focus and high attention to detail.
• Proven ability to gather and document business requirements and functional specifications, collaborating effectively with development teams to deliver aligned solutions
• Experience working with Agile methodologies within a dynamic software development environment
• Familiarity with Field Operations business processes as well as process modeling tools and techniques to build and maintain business process models
• Experience with change management practices to implement solutions that minimize operational disruption
• Experience with data visualization tools and techniques to create clear, impactful reports for stakeholders

Benefits

• Generous benefits package
• Whirlpool employee discount
• Fitness & educational reimbursement programs
• Kitchenettes
• Beautiful, recently renovated office space (Saint Joseph/Benton Harbor locations)
• Free coffee
• Biking/walking trails
• Access to The Eddy - Early Childhood Center (depending upon availability - additional costs required)
• Always On Flexibility – autonomy to manage personal, family, and outside-of-work commitments as needed
• Two-Week Work from Anywhere – minimum of one-week increments for a total of two weeks per year
• Sabbatical – four weeks paid leave after every five years of service