Senior Analyst, Engagement Analytics

About the role

The Senior Analyst, Engagement Analytics at Lantern is a founding member of a new function focused on understanding and improving mid and lower-funnel conversion performance. This role requires someone who can build reliable tracking and measurement while translating data into actionable recommendations for operations and member services leadership.

Responsibilities

• Own end-to-end measurement of Lantern's mid and lower funnel — from member identification through provider selection, scheduling, and case completion
• Build and maintain dashboards and reports that give operations and member services leaders clear visibility into conversion rates, drop-off points, and performance trends
• Identify where and why members fall out of the funnel, quantifying the impact and surfacing root causes
• Develop conversion benchmarks and targets across segments, cohorts, and channels
• Build attribution frameworks that connect operational interventions (outreach, navigation support, provider recommendations) to conversion outcomes
• Analyze the performance of member services agents and care coordinators, developing productivity metrics and real-time monitoring capabilities
• Partner with the Engagement Analytics Manager and Member Services leadership to define KPIs and build the reporting infrastructure to track them
• Translate analytical findings into clear, structured recommendations — written and verbal — for operational and executive audiences
• Respond to ad hoc analytical requests from Member Services and Operations leadership with speed and accuracy
• Document methodologies, definitions, and data sources so the team builds on a reliable foundation
• Leverage AI tools to automate recurring reporting tasks, identify anomalies at scale, and accelerate the production of analytical outputs — building toward systematic solutions that reduce manual effort across the team

Requirements

• 3-5 years of experience in an analytics role with a focus on funnel, conversion, or operations performance
• Strong SQL skills — you can independently build complex queries and navigate large relational datasets
• Proficiency in Tableau, Power BI, or a similar BI tool for dashboard creation
• Experience with Python for data manipulation and analysis
• Proven ability to define measurement frameworks from scratch — you have built tracking and reporting where none existed before
• Strong communication skills: you can explain analytical findings clearly to operational stakeholders

Preferred

• Experience in healthcare, member services, or a consumer-facing platform with a multi-step conversion funnel
• Familiarity with CRM data (Salesforce or similar) and connecting CRM events to analytical outcomes
• Experience working in an early-stage or newly formed team where building from zero is the expectation
• Comfort leveraging AI-assisted tools (e.g., Copilot, Claude, or LLM-powered analytics workflows) to drive personal efficiency and identify opportunities to automate manual processes

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Compensation

$100k base-$115k base + 10-15% bonus (depends on level/exp)

Schedule

Hybrid Schedule (3x in offer per week)