Senior Analyst Business Systems

About the role

As the central representative for G&I Operations, you will partner with operators, leadership, Product Owners, Application Support, and technology teams to identify challenges, define requirements, and lead enhancements across Control Room applications. You will play a critical role in ensuring the voice of operations is reflected throughout the product lifecycle, translating immediate operational needs into long-term strategic capabilities.

Responsibilities

• Provide operational support and serve as an expert on G&I tools, processes, and workflows.
• Identify inefficiencies and lead process improvements that drive reliability, consistency, and performance.
• Develop and maintain the operational vision and roadmap for G&I tools.
• Convert operator feedback and operational challenges into prioritized business requirements.
• Influence product strategy, design, testing, and adoption across Control Room technology initiatives.
• Facilitate after‑action reviews to identify root causes, track corrective actions, and embed lessons learned.
• Translate operational challenges into strategic recommendations for leadership and technology partners.
• Champion standardization and integration across Control Room applications to enhance the operator experience.

Requirements

• Bachelor’s degree in engineering or related field, or equivalent experience.
• 4–8 years of experience in power system operations, engineering, or a related field.
• Strong expertise in Generation & Interchange operations within a control room or reliability environment.
• Experience leading cross‑functional initiatives and process improvements.
• Analytical mindset with strong problem‑solving skills.
• Ability to influence without authority and collaborate across multiple teams.
• Strong communication skills with the ability to translate technical concepts into actionable insights.
• Proficiency with tools such as EMD, RTD, EMS, and OpLog; intermediate MS Office skills.

Preferred Qualifications

• Previous G&I experience.
• NERC certification.
• Experience with MISO or other RTO operating desks.

What Success Looks Like

• A clear operational technology roadmap aligned with organizational priorities.
• Measurable improvements in operator efficiency, decision‑making, situational awareness, and usability.
• Strong operator adoption of new tools and enhancements driven by meaningful problem‑solving.
• After‑action findings consistently incorporated into processes, training, and technology improvements.
• Effective representation of G&I needs within enterprise technology initiatives.

Pay

The base salary compensation range being offered for this role is $98,000–$123,000 USD annually. Base salary range is included in accordance with requirements of various state/local pay transparency legislation. Salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience. Position is also eligible for an annual bonus if individual performance and company objectives are met.

Benefits

• Comprehensive benefits package including 401k, vacation, sick and safe time available on the first day of employment.