Business Systems Senior Analyst

Job Summary

Ventra Health is seeking a Business Systems Analyst Senior to support key stakeholders by translating complex business needs into effective system solutions. This role provides senior-level analysis to ensure the stability, configuration, optimization, and continuous improvement of enterprise systems.

Essential Functions And Tasks

• Lead collaboration with business stakeholders to gather, analyze, and document complex system requirements related to configuration changes, enhancements, integrations, and ongoing operational support
• Perform advanced analysis of system functionality and end-to-end business processes; develop and maintain detailed process flow, system interaction, and impact analysis documentation as needed
• Serve as a senior point of contact for investigating escalated or high-priority system issues, providing root cause analysis and recommended solutions
• Partner with external vendors and internal technical teams to coordinate system changes, troubleshoot issues, and support product upgrades or releases
• Support intake, prioritization, and ongoing management of system-related work items within a Kanban-based workflow, with emphasis on risk, urgency, and business impact
• Maintain oversight of the system work backlog, ensuring high-priority items, defects, and enhancements are clearly defined, sequenced appropriately, and progressing efficiently
• Lead or support system maintenance activities, configuration updates, testing coordination, and validation efforts for complex or high-impact changes
• Provide guidance and knowledge sharing to less senior analysts and contribute to the improvement of systems analysis standards and practices
• Perform special projects and other duties as assigned

Education And Experience Requirements

• High School Diploma or GED
• Bachelor’s or equivalent training
• At least three (3) years of Business Analyst experience
• Must include experience working within a high performing reporting team
• Knowledge of business applications and underlying system data flows, with the ability to analyze system behavior and impacts of configuration changes
• Experience supporting healthcare, revenue cycle management (RCM), or financial systems strongly preferred
• Advanced understanding of business applications, system architecture, and data flows, with the ability to assess downstream impacts of configuration and system changes
• Experience supporting healthcare, revenue cycle management (RCM), or financial systems strongly preferred
• Demonstrated expertise in eliciting, documenting, and managing complex business and system requirements across multiple stakeholders
• Strong vendor management and collaboration skills, including the ability to communicate requirements, track deliverables, and resolve issues with internal and external partners
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences
• Advanced analytical and problem-solving capabilities, including leading root cause analysis for escalated or cross-system issues
• Prioritized ability to manage multiple concurrent priorities and high-impact work items in a Kanban or flow-based environment
• Comfortable operating with a high degree of autonomy while collaborating with stakeholders and leadership at all levels of the organization
• Strong understanding of change management, governance, and compliance with company policies and procedures
• Exceptional organizational and prioritization skills, with the ability to meet deadlines in a fast-paced, operationally critical environment

Office Skills

• Basic use of computer, telephone, internet, copier, fax, and scanner
• Basic touch 10 key skills
• Basic Math skills
• Understand and comply with company policies and procedures
• Basic knowledge of Outlook, Word, and Excel

Compensation

Base compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.

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