Senior Analyst - ATS

Responsibilities

Please include a cover letter expressing your interest and salary expectations. Must live within 100 miles of a Mayo Clinic campus or be willing to relocate.

Role is responsible for participating in and providing overarching strategic oversight to specific Access Technologies and Systems (ATS) operations and project related work (e.g., patient self-scheduling/digital scheduling, external decision tree lead, internal decision tree lead, cadence admin trainer, etc.). Serves a primary role in the support of software programs or modules across multiple clinical and/or business functions. Understands the enterprise business environment and the impact ATS can have on the business environment including broad patient access implications.

Provides analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications (e.g., Cadence, MyChart, Radiant, Cupid, etc).

Functions as an experienced liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle.

Builds credibility and rapport with customers to understand their needs. Researches requests to determine scope, size and impact. Validates requirement information with the stakeholders to ensure completeness, correctness, and clarity. Validates solutions to ensure it satisfies the stated requirements.

Maintains in-depth knowledge of existing systems and certification in the vended application. Able to design, develop, or modify applications, algorithms, or rules via vendor tools or augmented tools developed within Mayo Clinic and are able to validate data integrity of changes introduced.

Works on strategic projects with a Project Manager and is able to manage small- to mid-sized operational projects independently.

Works independently across multiple departments and divisions in order to accomplish goals. May be required to provide 24/7 on-call support.

Qualifications

• Bachelor's degree in business, engineering, information science, healthcare or related field and 6 years' experience required.
• Experience with application implementation and optimization, data analysis, process improvement techniques (Lean, Six Sigma), OR clinic operations throughout a large healthcare institution is required.
• Experience with word-processing tools, data analysis tools, spreadsheet, and presentation packages is required.
• Master's degree and 4 years' experience in enterprise level project work. Experience in multiple clinical areas within a large healthcare institution is preferred.
• Cadence/Epic certification is required. Individuals without relevant Epic certifications will be required to successfully complete the certification process within six months of hire.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retail: Competitive retirement package to secure your future.