Senior Analyst/ Associate Manager, Marketing Strategy (Bangkok based/ Relocation provided)

About the role

We are seeking a talented individual to join our dynamic team. This position will play a key role in enhancing our customer service experience.

Responsibilities

• Handle customer inquiries and complaints in a professional and timely manner.
• Resolve issues efficiently and escalate complex cases as necessary.
• Provide excellent customer service through phone, email, and chat.
• Contribute to improving customer satisfaction metrics.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Experience with CRM systems is a plus.

Qualifications

• Excellent problem-solving skills.
• Positive attitude and ability to work in a fast-paced environment.
• Proficiency in Microsoft Office Suite.

Skills

• Customer service skills.
• Technical proficiency with CRM systems (optional).
• Strong written and verbal communication skills.

Benefits

• Competitive salary.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance benefits.
• Employee discounts on travel.

Pay

Our pay is competitive and commensurate with experience.

Schedule

We offer a flexible schedule to accommodate your needs.

Equal Opportunity

Agoda is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status and other legally protected characteristics.