Senior Airline Field Service Engineer – Commercial Field Service

At GE Aerospace, our Field Service Engineers (FSEs) exemplify our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. These dedicated professionals are on the front lines, working directly with customers to solve problems and deliver the highest standards of service and support—collaborating with customers to achieve shared success. Senior Airline FSEs take on the most complex fleets and customer environments, leveraging their expertise to lead technical initiatives and build strong, lasting customer relationships. In addition to their technical leadership, Senior FSEs play a pivotal role in mentoring and coaching other FSEs by sharing knowledge, providing guidance on complex challenges, fostering continuous improvement, and helping define field service standards.

Core Behaviors

• Respect for People: Foster a collaborative environment with complex customers, building strong relationships and trust as the technical on-site representative for GE Aerospace.
• Continuous Improvement: Enhance, innovate, and improve technical on-wing performance to ensure the highest quality standards and operational efficiency.
• Customer Driven: Prioritize and communicate customer needs, delivering prompt, effective solutions that exceed expectations and drive long-term partnerships.

By embodying these values, Field Service Engineers uphold the principles of Safety, Quality, Delivery, and Cost (SQDC), ensuring reliable, high-quality service that strengthens GE Aerospace’s reputation.

Responsibilities

• Provide Leadership and Technical Support: Lead programs and offer technical direction for the operation, inspection, maintenance, and repair of assigned jet engine product lines.
• Cross-Functional Leadership: Lead, coach, and mentor Field Service Engineers while collaborating with other departments to drive operational excellence.
• Strategic Leadership: Guide commercial field service policy, process, and strategy to drive continuous improvements and influence business decisions based on customer needs.
• Customer Advocacy: Deliver solutions that address customer issues, exceed expectations, and foster loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence long-term maintenance planning to ensure fleet stability and interpret OEM and technical manuals to support maintenance activities.
• Evaluate Maintenance Effectiveness: Review maintenance actions to identify training and improvement opportunities.
• Apply FLIGHT DECK Principles: Utilize FLIGHT DECK to deliver continuous improvement in proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for internal stakeholders.
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.
• Controlled Title Holder (CTH) Pathway: Work toward achieving CTH status, demonstrating exceptional technical expertise, leadership, and commitment to safety, quality, and customer satisfaction.

Requirements

• A Bachelor's of Engineering or technical degree from an accredited university or college (or a high school diploma/GED/technical certificate with at least 4 years of relevant full-time work experience).
• A minimum of 5 years of full-time experience in airline operations, maintenance planning, engineering, aviation propulsion, or related fields.

Qualifications

• Strong technical expertise in aircraft engine fleet management.
• Experience influencing decision-making in cross-functional teams.
• Significant experience using software or data analytics for technical decisions and customer recommendations.
• Ability to problem-solve independently using sound judgment and critical thinking.
• Leadership, project management, analytical, time management, and prioritization skills.
• Strong oral and written communication skills, with the ability to build relationships at all levels.

Benefits

• Professional development and challenging career opportunities.
• Competitive compensation.
• Relocation assistance provided.

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.