Senior AI Specialist

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, DocuSign unleashes business-critical data trapped inside documents, connecting it to business systems of record to save time, money, and opportunity.

About the role

The Senior AI Specialist - Partner Digital Transformation & Success plays a pivotal role in empowering our global partner ecosystem to accelerate digital transformation and achieve measurable business outcomes through advanced AI technologies. In this role, you will collaborate with partners, internal teams, and customers to design, implement, and scale AI-driven solutions that elevate partner success and fuel innovation across the value chain. By combining deep AI expertise with a strong understanding of partner business models, you will bridge the gap between cutting-edge technology and real-world partner impact. You will help partners harness AI to automate processes, enhance experiences, and unlock new revenue opportunities. This position is an individual contributor role reporting to the Director, Partner Experience & Readiness.

This role is designated as Remote: the employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Responsibilities

• Serve as the AI subject matter expert for the Partner Digital Transformation & Success team, Partner Programs, and the broader partner ecosystem
• Translate complex AI capabilities into actionable strategies that partners can apply in real business scenarios
• Design and deliver AI solution strategies aligned to partner and customer transformation journeys
• Collaborate with partners to develop AI-enabled use cases, prototypes, and proof-of-concepts that demonstrate value
• Influence AI solution roadmaps by analyzing partner needs, competitive signals, and market trends
• Drive adoption of AI-powered tools, platforms, and experiences across the partner ecosystem
• Establish repeatable methodologies, frameworks, and best practices that accelerate AI-driven partner transformation
• Support field, product, and engineering teams to ensure seamless execution of AI initiatives globally and regionally
• Track performance metrics to assess the business impact of AI programs on partner success, transformation outcomes, and value realization
• Provide insight-based recommendations to optimize partner engagement and expand AI usage across the ecosystem

Requirements

• 8+ years of relevant experience
• Experience with Agentic AI development, machine learning, data science, or related domains, with a proven track record of delivering business-impacting AI solutions
• Experience across AI/ML frameworks (e.g., TensorFlow, PyTorch, Azure AI, Google Cloud AI) and Agentic AI platforms (e.g., Google Cloud Agent Builder, Open AI Agentic capabilities, Anthropic Claude, etc.)
• Experience translating complex technical concepts into clear, practical strategies for non-technical stakeholders
• Experience designing, building, and deploying agentic AI platforms or advanced AI-driven experiences to improve partner engagement, with strong data and analytics skills to define KPIs, build dashboards, and translate insights into measurable improvements in partner experience
• Bachelor's degree

Qualifications

• Master's degree in computer science, engineering, data science, or a related technical field (preferred)
• Familiarity with partner business models (e.g., SIs, ISVs, MSPs, resellers) and digital transformation approaches
• Exceptional communication, presentation, and enablement skills for engaging technical and business audiences
• Ability to thrive in a cross-functional, collaborative, global environment

Pay

Pay for this position is based on geographic location and may vary depending on job-related knowledge, skills, and experience. The following details pay ranges in specific locations:

• California: $146,400.00 - $235,375.00 base salary
• Illinois, Colorado, Massachusetts, and Minnesota: $140,100.00 - $197,925.00 base salary
• Washington, Maryland, New Jersey, and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary
• Washington DC: $146,400.00 - $206,775.00 base salary
• Ohio: $122,500.00 - $172,975.00 base salary

This role is also eligible for the following bonuses:

• Sales personnel: variable incentive pay dependent on achievement of pre-established sales goals
• Non-Sales roles: company bonus plan calculated as a percentage of eligible wages and dependent on company performance

This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption, or foster care placement
• Full Health Benefits Plans: options for 100% employer-paid and minimum employee-contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses, and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.