Senior Agency Closing Officer

Overview

The Senior Agency Closing Officer will oversee and manage the operational aspects of Fannie Mae and Freddie Mac multifamily mortgage loan closings. Responsibilities include maintaining communication with customers, guiding deal teams, analyzing and assessing new information, and ensuring accurate information is utilized.

Responsibilities

• Maintain close communication with customers, originators, third party vendors and underwriters to ensure proper and timely settlement.
• Guide deal team (Analyst and Coordinator) through transaction specific matters for timely and accurate completion.
• Advanced communication skills to express thoughts on complex matters to ensure an accurate understanding is received resulting in positive collaboration.
• Send clearly stated written requests or clear and concise verbal communications with customers, attorneys and other third parties to obtain additional information as needed.
• Independently comprehend and assess new information received regarding investor and underwriting guidelines, and able to offer input as to handling of such information.
• Independently troubleshoot inconsistent information to ensure accurate information is utilized.
• Ability to independently analyze complex information in order to perform real estate tax and insurance escrow analysis for closing.
• Review title requirements for state specific mortgage attachments and/or state mortgage tax requirements.
• Collaborate closely with Underwriting and Legal to work through transaction specific issues and be able to independently think through and offer solutions when problems arise.
• Work with insurance analyst to ensure borrower obtains required insurance coverage (casualty, liability, flood, wind, etc.).
• Meticulous with work product review to spot incorrect information in work products.
• Gather and prepare information for completion of closing documents including third party fees, payoffs and subordinations.
• Verify underwriting and funding conditions are signed off prior to settlement.
• Confirm loan information in all Enterprise and GSE delivery systems/portals are accurate.
• Review and work with closing counsel in the preparation and delivery of closing documents.
• Review final settlement statement and Disbursement Ledger for accuracy and compliance, including the verification of seller and lender credits, funds on deposit, and payoff of debt (if applicable).
• Follow up with closing/escrow agent to verify settlement of loan, disbursement of funds and advise of any problems or concerns.
• Meet established productivity levels and turnaround times as set by the Manager and be able to effectively communicate reasoning when expectations need to be revised.
• Sharp understanding of Agency requirements and Closing process to ensure a high level of Quality Control.

Qualifications

• Bachelor’s degree or Military experience
• At least 4 years of Agency Commercial Mortgage loan closing experience
• Preferred: 5+ years of Agency Commercial Mortgage loan closing experience
• Preferred: 5+ years of Affordable Multifamily Products closing experience

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• Charlotte, NC: $149,000 - $170,000 for Agency Loan Admin Supervisor

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Application Process

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Contact Information

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com