Director, Agency Closing Officer

About the role

Operate under limited supervision overseeing and managing the operational aspects of Fannie Mae and Freddie Mac multifamily mortgage loan closings. Manage a busy mortgage finance company while meeting strict corporate and GSE regulatory deadlines, maintaining high service quality, superior customer service skills, attention to detail, and self-motivation.

Responsibilities

• Maintain close communication with customers, originators, third-party vendors, and underwriters to ensure proper and timely settlement.
• Send written requests or make phone calls to customers, attorneys, and other third parties to obtain additional information as required.
• Review and apply new information regarding investor and underwriting guidelines, company policies, and processing procedures.
• Verify underwriting and funding conditions are signed off prior to settlement.
• Perform real estate tax and insurance escrow analysis for closing.
• Review title requirements for state-specific mortgage attachments and/or state mortgage tax requirements.
• Work with insurance analyst to ensure borrower obtains required insurance coverage (casualty, liability, flood, wind).
• Gather and prepare information for completion of closing documents including third-party fees, payoffs, and subordinations.
• Confirm loan information in all banks and GSE delivery systems/portals is accurate.
• Review and work with closing counsel in the preparation and delivery of closing documents.
• Review final settlement statements for accuracy and compliance, including verification of seller and lender credits, funds on deposit, and payoff of debt.
• Supervise and guide support staff (closing coordinator, closing analyst), ensuring their output is accurate and delivered on time.
• Follow up with closing and escrow agents to verify settlement of loan, disbursement of funds, and advise of any problems or concerns.
• Meet established productivity levels and turnaround times as set by the deal team and closing guideline standards.

Requirements

• At least 5 years of loan closing experience.

Preferred Qualifications

• Bachelor’s Degree or Military Experience.
• At least 6+ years of agency commercial mortgage loan closing experience.
• At least 6+ years of loan closing experience.
• Proficiency in Microsoft Office and Salesforce.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

• Jericho, NY: $207,600 - $236,900 for Director, Agency Loan Admin.
• McLean, VA: $190,300 - $217,200 for Director, Agency Loan Admin.
• New York, NY: $207,600 - $236,900 for Director, Agency Loan Admin.

Candidates hired to work in other locations will be subject to the pay range associated with that location. The actual annualized salary amount offered will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.