Senior Admitting Worker (full-time)

About the role

The Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The SAW is supervised by the Patient Access Services Manager.

Responsibilities

• Greet and patient identify arriving patients
• Check-in patients and coordinate escort upon arrival for services or after triage by the nurse
• Register patients and gather demographic and financial information, entering it into the computer system quickly and accurately
• Collect and post cash as appropriate
• Utilize various hospital information systems to communicate with patients and visitors and respond to inquiries
• Comply with all Medical Center Policies and Procedures
• Act as an ambassador in a patient's health care experience, meeting patient needs, demonstrating willingness to learn new skills, and fostering a harmonious work environment
• Promote cooperative working relationships with colleagues, physicians, other disciplines, and the public

Requirements

• High school diploma or GED or equivalent
• Demonstrated strong customer service skills
• Prior experience in healthcare, insurance-related, or comparable level
• Ability to problem solve; analyze data and recommend changes
• Multi-tasking and prioritizing abilities
• Basic PC skills and proficiency in Microsoft Office, typing 30 wpm
• Analytical and grammatical skills for effective communication
• Articulate and concise oral communication and clear writing skills
• Ability to work collaboratively with a culturally diverse staff and patient/family population
• Ability to work independently with minimal supervision

Preferences

• Two (2) or more years of experience in healthcare, insurance-related, or comparable level
• Proficiency in health insurance eligibility and authorization requirements
• Epic experience; Admissions, Discharges, and Transfers (ADT) experience
• Second Language
• Previous experience in hospital, insurance payer, or physician’s office setting
• Basic knowledge of Medical Terminology
• Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service have prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here. Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.