Senior Administrative Manager

Job Summary

Responsible for overseeing and enhancing the administrative operations of the hospital, ensuring the efficient management of resources, staff, and processes. This leadership role involves strategic planning, operational oversight, and the implementation of policies and procedures to support the hospital's mission and goals. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support.

Essential Functions

• Develop and implement strategic administrative policies and procedures to improve efficiency and effectiveness.
• Oversee daily administrative operations, ensuring seamless coordination across departments.
• Manage the administrative support functions, including scheduling, correspondence, and record-keeping.
• Supervise, mentor, and support administrative staff, including hiring, training, and performance evaluations.
• Ensure compliance with healthcare regulations, hospital policies, and accreditation standards.
• Enhance patient and visitor experience by ensuring high standards of service in all administrative functions.

Qualifications

• Education: Bachelor's Degree in Healthcare Administration required or related field of study required; Master's Degree in related field of study preferred.
• Licenses and Credentials: Administrative experience in a healthcare setting 5-7 years required; Experience in a management or leadership role 3-5 years required.
• Knowledge, Skills And Abilities: Proven leadership and strategic management capabilities; Excellent organizational and problem-solving skills; Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems; Exceptional communication, interpersonal, and negotiation skills; Ability to handle sensitive information with discretion and maintain confidentiality; Strong analytical skills and the ability to manage complex projects and initiatives.

Additional Job Details

• Remote Work Location: 125 Nashua Street
• Scheduled Weekly Hours: 0
• Employee Type: Per Diem
• Work Shift: Day (United States of America)

Pay Range

$41.64 - $60.59/Hourly

Grade

Grade 8

At Mass General Brigham

We believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.