Senior Administrative Associate (Hybrid)
RRD · Wheeling, WV · 1 mo ago
Hybrid$18.22–$25.53/hrFull-time
We need to output HTML fragment with sections: About the role? The description includes company description at top. Could be "About the role" or "About the company"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content.
We have:
- Company description: "RRD provides marketing...". That could be "About the role" or maybe "About the company". The instruction says "About the role" is an example; we can use that heading for a brief description of the role? But we have a job description paragraph: "The Senior Administrative Associate provides a variety of administrative support functions..." That's more like responsibilities. So we could have:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content.
We have:
- Company description: "RRD provides marketing...". That could be "About the role" or maybe "About the company". The instruction says "About the role" is an example; we can use that heading for a brief description of the role? But we have a job description paragraph: "The Senior Administrative Associate provides a variety of administrative support functions..." That's more like responsibilities. So we could have:
About the role
with the company description? Or maybe we skip About the role and go straight to Responsibilities.
But we need to include sections only when posting has real, specific content. The posting includes responsibilities (list of duties). It includes qualifications (list). It includes pay info. It includes benefits info. It does not include schedule specifics. So we can have sections: Responsibilities, Qualifications, Pay, Benefits.
We should not repeat job title as heading. No Job ID.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes EEO statement: "#WLWV RRD is an Equal Opportunity Employer, including disability/veterans". Also lines about AI tools, background check, drug screen. Those are boilerplate/legal; we should remove them. Also "Additional Information" heading maybe not needed; we can incorporate pay and benefits under sections.
We need to keep the pay rate: "$18.22-25.53/ hour." Also mention step progressions, overtime, shift differential, call-in, stand-by pay. That's part of Pay section.
Benefits: medical, dental, vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
We need to ensure we don't include filler like "commensurate with experience". Not present.
Now, responsibilities: The bullet list after "*Perform work..." etc. Many items with asterisks. Also after that there is a paragraph: "Prioritize workflow Performs Quality Assurance on own work and work of others Answer telephone, emails, and place service calls when needed Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner". This seems like continuation of responsibilities but not bulleted. We need to capture all responsibilities.
We should combine them into a list (
- ) each duty as separate
- . However some are sentences without clear separation. We need to parse.
Let's extract responsibilities from the text:
From "*Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)"
That's one bullet.
"*Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc."
"*Utilize appropriate logs and/or tracking software for all administrative support work"
"*Ensure that job tickets are properly filled out before beginning work"
"*Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle"
"*Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues"
"*Meet contracted deadlines for accepting, completing, and delivering all work"
"*Troubleshoot basic equipment problems"
"*Assist in developing training plans and process maps for the administrative operation"
"*Deliver training plans to a team of Admins*Serve as a subject matter expert and resource for junior employees"
"*Interact with clients in person, over the phone, via video or electronically Prioritize workflow"
"Performs Quality Assurance on own work and work of others"
"Answer telephone, emails, and place service calls when needed"
"Adhere to Williams Lea policies in addition to client site policies"
"Use equipment and supplies in a cost-efficient manner"
Also there is "*Serve as a subject matter expert and resource for junior employees" appears combined with previous bullet due to missing space.
We need to split them appropriately.
Let's list each distinct duty:
1. Perform work in administrative support, including but not limited to: answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge).
2. Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information.
3. Utilize appropriate logs and/or tracking software for all administrative support work.
4. Ensure that job tickets are properly filled out before beginning work.
5. Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle.
6. Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues.
7. Meet contracted deadlines for accepting, completing, and delivering all work.
8. Troubleshoot basic equipment problems.
9. Assist in developing training plans and process maps for the administrative operation.
10. Deliver training plans to a team of Admins.
11. Serve as a subject matter expert and resource for junior employees.
12. Interact with clients in person, over the phone, via video or electronically.
13. Prioritize workflow.
14. Perform Quality Assurance on own work and work of others.
15. Answer telephone, emails, and place service calls when needed.
16. Adhere to Williams Lea policies in addition to client site policies.
17. Use equipment and supplies in a cost-efficient manner.
We could combine some similar items: answering phone lines appears also in #1 and #15 (answer telephone, emails, place service calls). But we keep as separate? Might be duplication but we should preserve all substantive information; duplication may be okay but we could deduplicate? The instruction: "Remove duplicated lines". So we should remove duplicated lines. The duplicated line is answering phone/telephone appears in both #1 and #15. Also maybe "answer telephone, emails, and place service calls when needed" is similar to #1's answering phone lines. We should keep only one instance. Let's keep the more detailed one: #1 includes answering phone lines; #15 adds emails and service calls. Could combine: answering phone lines, emails, and place service calls when needed. But we must not invent or summarize away detail. We could keep both but note duplication removal. Safer to merge them into a single bullet that captures both: answering phone lines, emails, and place service calls when needed. However that is summarizing. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Merging could be considered summarizing. But removing duplicated lines is required. So we need to eliminate duplicate content while preserving the rest. The duplicate is "answering phone lines" vs "answer telephone". They are essentially same. We could keep the one that includes emails and service calls, and drop the phone lines from the first bullet? But that would lose the mention of phone lines from the first bullet, which is part of the administrative support list. However the first bullet includes many items: answering phone lines, providing customer service, editing/transcribing documents, data entry..., creating reservations/scheduling. If we remove answering phone lines from that bullet, we lose that item. But we could keep it and remove the duplicate later bullet that only says answer telephone, emails, place service calls when needed. However that duplicate also adds emails and service calls which are not in the first bullet. So we need to keep emails and service calls somewhere. So we could keep the first bullet as is (includes answering phone lines) and then for the duplicate bullet we keep only the extra parts: emails, and place service calls when needed. But that would be splitting the sentence. Might be okay.
Alternatively we could keep both bullets but note that duplication removal means we should remove the exact duplicate line. The lines are not exactly identical; one is "answering phone lines", the other is "Answer telephone, emails, and place service calls when needed". Not exact duplicate. So maybe we keep both.
Given the instruction to remove duplicated lines, but not to over-summarize, I'd keep both as they are not exact duplicates. The phrase "answer telephone" vs "answering phone lines" is similar but not identical. I'd keep both.
Now qualifications: list after "Qualifications". We need to capture each qualification as list items.
Qualifications text:
"High school diploma or equivalent educationMinimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. Formal education and/or training may be considered in lieu of experienceAdvanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/clientFamiliar with other software programs for providing administrative support Strong attention to detail; able to work on multiple projects simultaneouslyMust have good organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or highly confidential documents and information with professionalism and discretionAble to exercise good judgment to make decisions that conform to business needs and policyGood problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelAbility to maintain professional composure when working with immediate deadlinesAbility to work both independently and collaboratively as part of a teamAbility to work in a fast-paced environmentAbility to communicate professionally both verbally and in writingDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functionsMust be self-motivated with a positive attitudeProven customer service skills are required to create, maintain, and enhance customer relationships"
We need to split into sensible items. There's no punctuation separating them; we need to infer.
Let's parse:
- High school diploma or equivalent education
- Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more.
- Formal education and/or training may be considered in lieu of experience
- Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
- Familiar with other software programs for providing administrative support
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast-paced environment
- Ability to communicate professionally both verbally and in writing
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Must be self-motivated with a positive attitude
- Proven customer service skills are required to create, maintain, and enhance customer relationships
We can keep these as list items.
Now Pay section: The rate of pay: "$18.22-25.5
for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes EEO statement: "#WLWV RRD is an Equal Opportunity Employer, including disability/veterans". Also lines about AI tools, background check, drug screen. Those are boilerplate/legal; we should remove them. Also "Additional Information" heading maybe not needed; we can incorporate pay and benefits under sections. We need to keep the pay rate: "$18.22-25.53/ hour." Also mention step progressions, overtime, shift differential, call-in, stand-by pay. That's part of Pay section. Benefits: medical, dental, vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. We need to ensure we don't include filler like "commensurate with experience". Not present. Now, responsibilities: The bullet list after "*Perform work..." etc. Many items with asterisks. Also after that there is a paragraph: "Prioritize workflow Performs Quality Assurance on own work and work of others Answer telephone, emails, and place service calls when needed Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner". This seems like continuation of responsibilities but not bulleted. We need to capture all responsibilities. We should combine them into a list (
- ) each duty as separate
- . However some are sentences without clear separation. We need to parse. Let's extract responsibilities from the text: From "*Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)" That's one bullet. "*Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc." "*Utilize appropriate logs and/or tracking software for all administrative support work" "*Ensure that job tickets are properly filled out before beginning work" "*Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle" "*Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues" "*Meet contracted deadlines for accepting, completing, and delivering all work" "*Troubleshoot basic equipment problems" "*Assist in developing training plans and process maps for the administrative operation" "*Deliver training plans to a team of Admins*Serve as a subject matter expert and resource for junior employees" "*Interact with clients in person, over the phone, via video or electronically Prioritize workflow" "Performs Quality Assurance on own work and work of others" "Answer telephone, emails, and place service calls when needed" "Adhere to Williams Lea policies in addition to client site policies" "Use equipment and supplies in a cost-efficient manner" Also there is "*Serve as a subject matter expert and resource for junior employees" appears combined with previous bullet due to missing space. We need to split them appropriately. Let's list each distinct duty: 1. Perform work in administrative support, including but not limited to: answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge). 2. Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information. 3. Utilize appropriate logs and/or tracking software for all administrative support work. 4. Ensure that job tickets are properly filled out before beginning work. 5. Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle. 6. Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues. 7. Meet contracted deadlines for accepting, completing, and delivering all work. 8. Troubleshoot basic equipment problems. 9. Assist in developing training plans and process maps for the administrative operation. 10. Deliver training plans to a team of Admins. 11. Serve as a subject matter expert and resource for junior employees. 12. Interact with clients in person, over the phone, via video or electronically. 13. Prioritize workflow. 14. Perform Quality Assurance on own work and work of others. 15. Answer telephone, emails, and place service calls when needed. 16. Adhere to Williams Lea policies in addition to client site policies. 17. Use equipment and supplies in a cost-efficient manner. We could combine some similar items: answering phone lines appears also in #1 and #15 (answer telephone, emails, place service calls). But we keep as separate? Might be duplication but we should preserve all substantive information; duplication may be okay but we could deduplicate? The instruction: "Remove duplicated lines". So we should remove duplicated lines. The duplicated line is answering phone/telephone appears in both #1 and #15. Also maybe "answer telephone, emails, and place service calls when needed" is similar to #1's answering phone lines. We should keep only one instance. Let's keep the more detailed one: #1 includes answering phone lines; #15 adds emails and service calls. Could combine: answering phone lines, emails, and place service calls when needed. But we must not invent or summarize away detail. We could keep both but note duplication removal. Safer to merge them into a single bullet that captures both: answering phone lines, emails, and place service calls when needed. However that is summarizing. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Merging could be considered summarizing. But removing duplicated lines is required. So we need to eliminate duplicate content while preserving the rest. The duplicate is "answering phone lines" vs "answer telephone". They are essentially same. We could keep the one that includes emails and service calls, and drop the phone lines from the first bullet? But that would lose the mention of phone lines from the first bullet, which is part of the administrative support list. However the first bullet includes many items: answering phone lines, providing customer service, editing/transcribing documents, data entry..., creating reservations/scheduling. If we remove answering phone lines from that bullet, we lose that item. But we could keep it and remove the duplicate later bullet that only says answer telephone, emails, place service calls when needed. However that duplicate also adds emails and service calls which are not in the first bullet. So we need to keep emails and service calls somewhere. So we could keep the first bullet as is (includes answering phone lines) and then for the duplicate bullet we keep only the extra parts: emails, and place service calls when needed. But that would be splitting the sentence. Might be okay. Alternatively we could keep both bullets but note that duplication removal means we should remove the exact duplicate line. The lines are not exactly identical; one is "answering phone lines", the other is "Answer telephone, emails, and place service calls when needed". Not exact duplicate. So maybe we keep both. Given the instruction to remove duplicated lines, but not to over-summarize, I'd keep both as they are not exact duplicates. The phrase "answer telephone" vs "answering phone lines" is similar but not identical. I'd keep both. Now qualifications: list after "Qualifications". We need to capture each qualification as list items. Qualifications text: "High school diploma or equivalent educationMinimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. Formal education and/or training may be considered in lieu of experienceAdvanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/clientFamiliar with other software programs for providing administrative support Strong attention to detail; able to work on multiple projects simultaneouslyMust have good organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or highly confidential documents and information with professionalism and discretionAble to exercise good judgment to make decisions that conform to business needs and policyGood problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelAbility to maintain professional composure when working with immediate deadlinesAbility to work both independently and collaboratively as part of a teamAbility to work in a fast-paced environmentAbility to communicate professionally both verbally and in writingDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functionsMust be self-motivated with a positive attitudeProven customer service skills are required to create, maintain, and enhance customer relationships" We need to split into sensible items. There's no punctuation separating them; we need to infer. Let's parse: - High school diploma or equivalent education - Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. - Formal education and/or training may be considered in lieu of experience - Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client - Familiar with other software programs for providing administrative support - Strong attention to detail; able to work on multiple projects simultaneously - Must have good organizational skills - Must be able to meet deadlines and complete all projects in a timely manner - Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion - Able to exercise good judgment to make decisions that conform to business needs and policy - Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level - Ability to maintain professional composure when working with immediate deadlines - Ability to work both independently and collaboratively as part of a team - Ability to work in a fast-paced environment - Ability to communicate professionally both verbally and in writing - Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - Must be self-motivated with a positive attitude - Proven customer service skills are required to create, maintain, and enhance customer relationships We can keep these as list items. Now Pay section: The rate of pay: "$18.22-25.5