SENIOR ADMINISTRATIVE ASSISTANT- TEMP

Description

Cary is seeking a detail-oriented and customer-focused individual to serve as a Senior Administrative Assistant within the Parks, Recreation and Cultural Resources Department. This position serves as a primary point of contact for citizens by responding to 311 cases, assisting with registrations and account support, providing technical assistance with RecTrac and Rosterfy systems, and supporting departmental projects and initiatives.

Typical Tasks

• Maintains and updates customer accounts and records while ensuring confidentiality and accuracy of sensitive information
• Provides technical assistance and troubleshooting support related to RecTrac, Rosterfy, Salesforce, and other department software systems
• Supports departmental initiatives and projects
• Assists with data entry, report preparation, recordkeeping, and tracking of project information
• Identifies opportunities to improve administrative workflows, customer service procedures, and operational efficiency
• Processes payments and assists with basic financial troubleshooting
• Distributes incoming mail and departmental materials
• Researches and gathers resources, maintains inventory, and orders office supplies as needed
• Ensures citizens and patrons receive exemplary customer service in all interactions

Knowledge, Skills and Abilities

• General knowledge of standard office practices, procedures, and customer service principles
• General knowledge of computer systems and office software applications including Microsoft Office Suite and database management systems
• Working knowledge of registration or recreation management software
• Ability to learn and utilize various software systems and technologies quickly and effectively
• Ability to manage multiple assignments and priorities simultaneously
• Ability to research, analyze, and resolve customer concerns independently and professionally
• Ability to communicate effectively with coworkers and the public both verbally and in writing
• Ability to maintain confidentiality and appropriately handle sensitive customer information
• Ability to understand and follow oral and written instructions with accuracy and attention to detail
• Ability to identify process improvements and proactively address operational needs
• Skill in the operation of standard office equipment
• Ability to maintain electronic filing and recordkeeping systems

Minimum and Preferred Qualifications

• Education and Experience - Requires a combination of education and experience equivalent to an associate's degree.
• Experience - Requires a minimum of 2 years of experience in customer service or administrative support. Preference will be given to candidates who possess at least one of the following:
• Experience working with registration software, database systems, or customer account management systems
• Experience troubleshooting software or providing technical assistance to customers

Physical Requirements

• Work in this class requires an employee to be able to hear and talk in order to communicate with the public and with groups under instruction. Visual acuity is needed to read typewritten and handwritten materials and to view a computer terminal. Work in this class is primarily clerical and may require sitting and use of a computer for extended time periods.

Conditions of Employment

• Requires possession of a valid driver's license with an acceptable driving record.
• Requires drug testing and background check (which may include criminal history check, SBI fingerprinting, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

Contact Information

• Employer - Town of Cary
• Address - 316 N. Academy Street, Human Resources, Cary, North Carolina, 27513
• Phone - 919-469-4070
• Website - http://www.carync.gov

Application Instructions

Please indicate your availability for the primary work hours of this position (Tuesdays, Thursdays, and Fridays between 8:00 AM and 5:00 PM) and provide a brief overview of your experience in customer service or administrative support, including how many years of experience you have. If you do not have any relevant experience, type N/A.

Driver's License Requirement

Do you have a valid driver’s license with an acceptable driving record? Yes / No

Education and Experience

Do you have a combination of education and experience equivalent to an associate's degree? Yes / No

Customer Service Experience

Provide a brief overview of any experience you have in customer service or administrative support, including how many years of experience you have. If you do not have any relevant experience, type N/A.

Software Experience

Please describe your experience helping customers navigate and resolve technology or software challenges.