Senior Administrative Assistant - Public Health

Pay Range: $20.71-$27.19/hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level, and internal equity.

About Us

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.

As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.”

About the Role

Conduct high-volume data entry with various computer operations. Organize and maintain files and records. Communicate effectively and exchange information clearly. Provide excellent customer service. Operate office equipment, including fax machines, copiers, and phone systems. Perform confidential data entry and assist in creating and organizing files.

Responsibilities

• Provide administrative support to internal departmental staff
• Respond to inquiries and resolve administrative issues that may arise
• Prepare written correspondence such as memos, emails, presentations, forms, and other documents
• Coordinate meetings, interviews, and assist with program preparation
• Prepare, develop, or maintain reports, manuals, or interview documents
• Conduct moderately complex research
• Perform confidential data entry, create, organize, and maintain files
• Maintain supply levels and ordering stock
• Use computers for various operations such as database management
• Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
• Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
• Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
• Some positions may be required to provide general guidance and direction to lower-level staff

Requirements

• Minimum of four years of administrative experience
• High School Diploma or equivalent
• Combination of relevant education and relevant experience accepted
• May require a valid North Carolina or South Carolina Driver's License
• May require County Driving Privileges

Preferred Qualifications

• Department of Social Services Advocacy & QI Team Assignment
• Bilingual (Spanish and English) proficiency oral and written

Skills

• Knowledge of administrative and clerical procedures and systems using various computer operations, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Customer service
• Coordination and organization
• Judgement and decision making
• Time management

Abilities

• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills

• Data entry
• Intermediate use in various computer applications
• Proficient in various computer applications including Microsoft Office Suite

Schedule

This role is on-site 5 days a week.

Physical Demands

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.