Senior Accounts Receivables and Collections Specialist

Our Promise: Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

About the role

In this role you will handle the most complex and high-risk accounts as well as serving as a key escalation point for the collections team. You will provide guidance to junior staff, support the resolution of systemic issues, and ensure challenging accounts are actively managed toward resolution. This position blends advanced collections expertise with leadership and coaching responsibilities. Your ability to identify patterns and resolve recurring issues will directly improve team efficiency and portfolio performance.

The Accounts Receivables and Collections team ensures that customer accounts are accurate, payments are collected in a timely manner, and issues such as billing discrepancies or eligibility errors are resolved efficiently. This team serves as a key coordination point between finance, billing, and customer-facing departments.

The Senior Accounts Receivable and Collections Specialist is responsible for delinquent accounts, perform in-depth account analysis, provide dispute resolution, and support team performance through coaching and workflow guidance. This position plays a critical role in resolving systemic issues and timely collections, while maintaining excellent internal and external client relationships.

Responsibilities

• Manage a portfolio of high-volume, high-risk, and escalated accounts requiring advanced collection expertise, ensuring timely resolution while balancing customer relationships.
• Research, analyze, and resolve complex billing, payment, eligibility, and account reconciliation discrepancies that require in-depth investigation.
• Serve as a subject matter resource for Collections team members by providing guidance on complex account situations, sharing best practices, and assisting with challenging collection matters.
• Analyze delinquency trends and recurring account issues to identify underlying causes, and support improved collection performance.
• Partner closely with Billing, Cash Application, Client Services, Account Management, and other internal teams to resolve systemic account issues and remove barriers to timely payment.
• Monitor collection performance and aging trends to identify opportunities for earlier intervention and improved account resolution.
• Support workflow optimization and process improvement initiatives by identifying inefficiencies, recommending enhancements, and assisting with implementation efforts.
• Maintain thorough documentation of collection efforts, dispute research, account resolutions, and customer communications in accordance with company policies and compliance requirements.

Requirements

• Advanced problem-solving skills with the ability to independently research, analyze, and resolve complex account and payment issues.
• Strong organizational and time-management capabilities with the ability to effectively balance multiple priorities in a high-volume, deadline-driven environment.
• Adaptability and resilience when managing changing priorities, evolving business needs, and complex operational challenges.
• Demonstrated knowledge-sharing abilities, with a willingness to support the development of less experienced team members.
• Strong cross-functional collaboration skills with the ability to build productive working relationships and exercise sound professional judgment.
• Deep understanding of accounts receivable processes, collection methodologies, premium billing practices, payment reconciliation, and dispute resolution.
• Strong analytical skills with the ability to identify trends, evaluate root causes, and recommend practical solutions that improve collection outcomes.
• Proactive and self-motivated approach to problem-solving, with a focus on driving issues to resolution and minimizing aging balances.
• Ability to work independently with limited supervision while exercising sound judgment in handling complex account matters.
• Excellent verbal and written communication skills, including the ability to effectively communicate with customers, brokers, clients, management, and cross-functional business partners.
• Effective conflict resolution and negotiation skills, with the ability to navigate difficult conversations and achieve positive business outcomes.
• Strong attention to detail and commitment to accuracy, compliance, and quality in all aspects of account management and collections activities.
• Continuous improvement mindset with the ability to identify process efficiencies, reduce operational risk, and support departmental objectives.

Qualifications

• 5+ years of collections or accounts receivable experience
• Associate's or Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or equivalent work experience
• Demonstrated experience handling complex accounts
• Strong analytical and leadership capabilities
• Proficiency using Microsoft Office products, including Intermediate Excel skills (VLOOKUP, XLOOKUP, INDEX/MATCH, Pivot Tables), Outlook (individual and shared mailboxes), Teams, and SharePoint
• Experience using AR systems
• Ability to learn and navigate multiple systems and databases
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.

Preferred Qualifications

• Experience within the vision, dental, healthcare, insurance, or benefits administration industry
• Experience supporting premium billing, membership billing, or group insurance billing operations
• Experience with ERP systems, billing platforms, CRM systems, or insurance administration systems
• Experience supporting commercial groups, government accounts, municipalities, schools, or retiree programs
• Exposure to process improvement, automation initiatives, or workflow optimization projects
• Familiarity with audit support and internal control processes

Behavioral Competencies

• Collegiality: Building strong relationships company-wide, approachable, and helpful; ability to mentor and support team growth.
• Initiative: Readiness to lead or take action to achieve goals.
• Communicative: Ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: Going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: Managing and completing details of assignments without too much oversight.
• Flexible and responsive: Managing new demands, changes, and situations.
• Critical Thinking: Effectively troubleshoot complex issues, problem solve, and multi-task.
• Integrity & responsibility: Acting with a clear sense of ownership for actions, decisions, and keeping information confidential when required.
• Collaborative: Ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Pay

At Avēsis, we strive to design equitable and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are:

• Zone A: $22.15-$36.92
• Zone B: $24.14-$40.24
• Zone C: $25.99-$43.31

FLSA Status: Hourly/Exempt

This role may also be eligible for benefits, bonuses, and commission. Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life, and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave, and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.