Senior Accounts Receivable Manager (3123)

Key Responsibilities

• Lead the company's overall accounts receivable strategy, balancing cash flow optimization, customer experience, and risk management.
• Drive continuous improvement initiatives that reduce DSO, improve working capital, and strengthen internal controls.
• Develop KPI dashboards and executive reporting for CFO and senior leadership.
• Identify trends within the AR portfolio and recommend process improvements to reduce disputes and improve collections.
• Establish departmental goals and performance metrics for the AR organization.
• Perform financial statement analysis and credit reviews for new and existing customers.
• Approve customer credit limits and payment terms within delegated authority.
• Manage customer accounts placed with legal counsel or third-party collection agencies.
• Maintain customer financial health and recommend appropriate credit actions.
• Lead periodic portfolio risk reviews of high-exposure accounts.
• Interpret complex customer contracts, MSAs, pricing schedules, amendments, and change orders to ensure accurate invoicing.
• Partner with Sales and Legal to resolve contract interpretation issues affecting billing and collections.
• Audit customer invoices against executed contracts and pricing agreements to ensure billing compliance.
• Identify revenue leakage resulting from billing inaccuracies or contract deviations.
• Lead periodic testing, system enhancements, workflow automation, and new functionality related to Accounts Receivable.
• Partnership with IT to improve AR automation, customer portals, EDI integrations, and electronic invoicing.
• Maintain AR master data including customer setup, payment terms, tax settings, and workflow controls.
• Develop system controls to improve invoice accuracy and reduce manual processing.
• Identify automation opportunities that reduce manual effort while improving accuracy.
• Implement standardized SOPs across all business units.
• Lead Lean/process improvement initiatives within Accounts Receivable.
• Drive automation of billing, collections, cash application, and reporting.
• Lead and manage the AR team, including hiring, training, performance management, and day-to-day workflow oversight.
• Own the AR aging report; drive timely follow-up and resolution of past-due accounts across the team.
• Set and enforce credit and collections policies in alignment with company goals and risk tolerance.
• Oversee cash application and ensure payments are accurately and timely posted to customer accounts.
• Partner with the Accounting team and Controller on month-end close activities related to AR, including credit memo reserve and bad debt analysis.
• Escalate and resolve complex customer disputes and high-risk account issues.
• Serve as the primary point of escalation for billing and collections issues that the team cannot resolve independently.
• Support internal and external audits with AR documentation and analysis as needed.
• Perform audits of client invoices and account setups with detailed billing components to ensure accuracy according to client contracts.
• Work with major billing portals such as Actian, AES32, Agile, Alto, Ariba, Cognizant, Coupa, GEP Smart, Invoice Online, Invoice Works, iSupplier, Open Invoice, Oracle, SES Email, Taulia, and Track.

  Qualifications

  • 5-7+ years of progressive Accounts Receivable leadership experience.
  • 3-5+ years managing AR teams in a multi-location environment.
  • Experience managing AR portfolios exceeding $100M annually (or similar scale).
  • Extensive experience with contract billing, industrial services, construction, manufacturing, or project-based industries.
  • Strong understanding of GAAP related to revenue recognition and receivables.
  • Advanced Microsoft Excel skills (Power Query, Pivot Tables, XLOOKUP, data analysis).
  • Experience leading ERP implementations or major system conversions.
  • Experience with workflow automation and electronic invoicing platforms.
  • Proven success reducing DSO and improving working capital.
  • Experience developing KPIs, dashboards, and executive reporting.
  • Bachelor's degree in Accounting, Finance, or Business required.
  • CPA, CMA, or equivalent experience leading enterprise AR functions preferred.