Senior Account Supervisor, Employee Engagement

About the Role

• Develop and lead employee engagement and internal communications strategies that strengthen culture, improve employee experiences and support business and organizational priorities.
• Lead communications programs that help employees understand and navigate organizational change, translating complex business initiatives into clear and actionable communications.
• Guide communications research and employee insights initiatives, translating findings into recommendations that inform strategy, content and program development.
• Oversee the development of communications materials for employee and leadership audiences, ensuring content is clear, engaging and aligned with organizational objectives.
• Serve as a trusted day-to-day client advisor, providing strategic recommendations, anticipating needs and leading communications programs across multiple workstreams.
• Partner across disciplines to connect employee engagement strategies with broader corporate, reputation and external communications programs where appropriate.
• Lead and mentor junior team members through clear direction, thoughtful feedback and opportunities to build their skills and grow professionally.
• Identify opportunities to expand client programs and contribute to new business, organic growth and initiatives that strengthen Zeno's Employee Engagement capabilities.

Requirements

• 6+ years of experience in employee engagement, internal communications, change management, corporate communications or related fields within an agency or similar environment.
• Experience developing and leading employee engagement and internal communications strategies that support organizational and business objectives.
• Experience leading communications for organizational change, transformation or other complex business initiatives.
• Ability to translate business priorities and complex information into clear communications strategies and compelling employee experiences.
• Strong writing, editing, storytelling and presentation skills, with experience developing content for employee, leadership and executive audiences.
• Experience conducting or overseeing communications research and applying employee insights to strategic recommendations.
• Strong understanding of internal communications channels, engagement platforms and employee listening approaches.
• Experience managing day-to-day client relationships and providing strategic counsel across multiple workstreams.
• Strong project and account management skills with experience managing timelines, budgets, resources and multiple priorities.
• Experience leading integrated teams and collaborating across communications disciplines.
• Experience mentoring, coaching and providing feedback to junior team members.
• Collaborative and adaptable mindset with curiosity about workplace culture, emerging technologies and evolving employee expectations.

Qualifications

• Familiarity with employee engagement and listening platforms such as Qualtrics, Firstup or similar tools.
• Experience developing executive and leadership communications programs.
• Experience leading integrated programs that connect internal communications with corporate affairs, reputation or external communications.
• Experience contributing to new business pitches or organic client growth.

Pay

Pay Range: $80,000 - $10