Senior Account Service Representative - Employee Benefits

About the role

Join a successfully growing organization that has been recognized for over a decade as a Best Place to Work, recipient of Healthiest Workplace awards, and The Platinum Bell Seal for Workplace Mental Health.

Responsibilities

• Create a great client experience by simplifying complex benefit questions.
• Maintain strong relationships with assigned accounts.
• Support Advisors and Account Executives.
• Ensure a seamless client experience through plan questions, benefits administration support, issue resolution, and renewal coordination.
• Be the go-to resource for plan questions, benefits administration support, issue resolution, and renewal coordination.

Requirements

• Thrive on creating a great client experience and making complex benefit questions simple.
• Detail-oriented, proactive, and passionate about helping clients succeed.

Qualifications

• Experience in a similar role preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of group benefit services and health insurance programs.

Skills

• Excellent problem-solving skills.
• Strong organizational and time management skills.
• Ability to handle sensitive and confidential information.

Benefits

• Working with a team of talented and collaborative professionals.
• Advanced training and development opportunities.
• Tuition reimbursement.
• Comprehensive benefits package including medical, dental, vision, life, long-term disability, short-term disability, flexible savings accounts, critical illness, business travel accident, paid time off, paid volunteer time off, paid holidays, 401(k) retirement plan match, critical illness, accident, paid parental leave, wellness incentives, E.A.P. services, and more.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible hybrid schedule with 4 days in the office and remote day option.

Contact

For more information and to apply, please see the link below.