Senior Account Partner, Large Pro Partnerships

About the role

This role will own a portfolio of enterprise service partners, acting as a strategic advisor focused on retention, growth, and long-term partnership health. You will build trusted relationships with executive stakeholders, translate performance data into actionable business recommendations, and uncover expansion opportunities that align with each partner’s objectives. The position also requires cross-functional collaboration to resolve issues, support pilot initiatives, and help shape marketing and contract strategies that drive mutual value.

Responsibilities

• Manage a portfolio of enterprise service partners as their strategic advisor
• Drive retention and revenue growth across the portfolio
• Build strong relationships with partner leadership based on business credibility
• Lead executive business reviews with actionable insights and recommendations
• Conduct ongoing discovery to understand partners' evolving business needs
• Serve as the escalation point for partner issues, ensuring resolution and communication
• Collaborate on marketing strategies aligned with partners' growth goals
• Analyze performance metrics to identify trends and opportunities
• Translate complex data into actionable plans for executive audiences
• Proactively identify expansion opportunities tailored to partners' business models
• Negotiate contracts to create mutual value
• Support pilot programs while managing retention risks

Qualifications

• 3+ years in strategic account management or partnerships with revenue accountability
• Experience managing executive-level relationships as the primary contact
• Ability to balance retention and growth strategies within accounts
• Strong analytical skills with proficiency in BI tools and CRM systems
• Proven track record of driving outcomes independently
• Comfortable in ambiguous environments and creating structure
• Experience in home services or platform-based businesses is a plus
• Bachelor's degree or equivalent experience

Benefits

• Full medical, dental, and vision package
• Flexible vacation policy allowing for work-life balance
• Pet discount plans and retirement plan with company match (401K)
• Technical equipment provided for remote work

Compensation

$110,000 – $170,000 annually

Location & schedule

Remote — US-based candidates only; no visa sponsorship available.