Senior Account Manager, Web

What You'll Do

• Client Relationship Ownership & Trust Building
• Develop a deep understanding of each client’s business goals, organizational dynamics, constraints, and success metrics.
• Act as a trusted advisor, guiding clients through decisions related to scope, budget, timeline, platform capabilities, and technical feasibility.
• Build long-term credibility through proactive communication, consistency, and follow-through.
• Strategic Leadership & Problem Solving
• Lead strategic conversations related to website roadmaps, enhancements, and long-term platform evolution.
• Translate technical and operational complexity into clear, actionable recommendations for non-technical stakeholders.
• Balance client expectations with internal team realities, advocating for sustainable delivery while protecting the relationship.
• Apply structured thinking (e.g., clear options, risks, and recommendations) to achieve client goals and long-term sustainability.
• Risk Management & Escalation
• Proactively identify risks related to scope creep, budget burn, resourcing constraints, timeline slippage, or stakeholder misalignment.
• Clearly communicate risks early with recommended mitigation strategies.
• Escalate issues appropriately to Client Services and Department Leadership, ensuring clients are never surprised.
• Frame escalations with context, options, and recommendations rather than problems alone.
• Delivery Oversight
• Partner closely with Project Managers and hybrid PM/Producers to ensure delivery remains aligned with client expectations and contractual commitments.
• Serve as a hybrid Account and Project Manager on smaller engagements when appropriate.
• Ensure project plans, milestones, and priorities are clearly understood and documented.
• Hold both teams and clients accountable to agreed-upon decisions, approvals, and timelines.
• Step in when delivery challenges arise to reset expectations, reframe priorities, or realign stakeholders.
• Financial & Scope Stewardship
• Own high-level budget awareness across projects and ongoing support engagements.
• Proactively monitor burn, forecast risk, and flag potential overages early.
• Partner with Client Services Leadership on change orders, scope adjustments, and account expansion conversations.
• Clearly document decisions related to scope, budget, and tradeoffs to ensure alignment as the engagement moves forward.
• Identify roadmap-driven opportunities to grow accounts in alignment with client goals.
• Internal Collaboration & Leadership Presence
• Serve as a calm, steady presence during high-pressure moments for both clients and internal teams.
• Model strong communication, emotional intelligence, and accountability.
• Contribute to process improvements, documentation standards, and best practices.
• Mentor junior team members through guidance, clarity, and by setting the example.

What You'll Bring

• At least six years of experience in a full-service digital agency, with senior-level client ownership.
• Proven experience managing complex, website builds and ongoing support engagements on Wordpress, Drupal, and/or Shopify.
• Strong understanding of website strategy, design, and development workflows.
• Excellent executive-level written, verbal, and presentation communication skills.
• Demonstrated ability to manage ambiguity, competing priorities, and high-risk decisions.
• Experience partnering closely with PMs, strategists, designers, and developers.
• Comfortable discussing budgets, scope, tradeoffs, and constraints with confidence and empathy.
• Familiarity with integrated digital marketing disciplines and the judgment to involve them when appropriate.
• Experience using project management software and financial tracking tools common to digital agencies.

Benefits And Perks

• Remote Workplace
• Paid Time Off
• 401K + Match
• Life Insurance Benefit
• Short Term Disability Benefit
• Healthcare
• Commuter Benefits
• Continuing Education

About the Role

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more.

Qualifications

• At least six years of experience in a full-service digital agency, with senior-level client ownership.
• Proven experience managing complex, website builds and ongoing support engagements on Wordpress, Drupal, and/or Shopify.
• Strong understanding of website strategy, design, and development workflows.
• Excellent executive-level written, verbal, and presentation communication skills.
• Demonstrated ability to manage ambiguity, competing priorities, and high-risk decisions.
• Experience partnering closely with PMs, strategists, designers, and developers.
• Comfortable discussing budgets, scope, tradeoffs, and constraints with confidence and empathy.
• Familiarity with integrated digital marketing disciplines and the judgment to involve them when appropriate.
• Experience using project management software and financial tracking tools common to digital agencies.

Skills

• Project Management
• Communication
• Leadership
• Financial Management
• Technical Expertise (WordPress, Drupal, Shopify)

Benefits

• Remote Workplace
• Paid Time Off
• 401K + Match
• Life Insurance Benefit
• Short Term Disability Benefit
• Healthcare
• Commuter Benefits
• Continuing Education

Pay

$75,000 - $100,000

Schedule

Full-time