Senior Account Manager, Retail

About the role

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.

Responsibilities

• Manage and grow a roster of key accounts within a large Retail Media Agency by building strong client relationships, providing strategic recommendations, and exceptional client service.
• Become an expert on The Trade Desk platform and offer insights to clients on how to implement creative marketing strategies.
• Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives.
• Develop and cultivate relationships with brand and agency clients as a consultant to their business.
• Own the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industry.
• Lead, not just manage tasks; think multiple steps ahead to move an account forward.
• Represent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations, and product improvements to The Trade Desk platform.
• Develop standard methodologies within Client Services, collaborate with Product Marketing to develop effective training collateral and customer-facing guides, and partner with our Sales Team to grow the account.

Requirements

• 5-7+ years of consultative, client-facing work within online advertising experience preferred.
• 1-2+ years of experience working within the programmatic space.
• Retail Enterprise and Retail RMN experience a plus.
• Bachelor’s Degree from a four-year university or equivalent years of experience preferred.
• Mentorship and/or leadership experience preferred.
• Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a dynamic environment.
• Consistent track record of growing accounts by developing strong relationships with clients, understanding their business objectives, and recommending the best strategies for implementing solutions.
• Effective time management skills – ability to prioritize and meet deadlines.
• Ability to upsell, uncover new business opportunities, and go deep within Brands.
• Excellent presentation and communication skills (written and verbal) and confidence speaking to large groups.
• Solid experience in Excel and MS Office and ability to use large data sets to build insights and strategy recommendations.
• Willingness to travel alongside a team around 1x a month.