Senior Account Manager (Remote DC/MD/VA)

Responsibilities

• Coordinate timelines internally with different implementation teams working on a project; set up and manage Trello boards to ensure internal and external deadlines are met.
• Work directly with clients to manage sponsored programs, including creating and meeting deadlines, managing expectations, and delivering closing reports.
• Provide a high level of service to clients from kick-off to completion of projects.
• Provide regular updates and communications to clients on project timelines and status of work; work with clients on reviewing deliverables for edits and approvals.
• Provide updates and coordinate flow of information internally to make sure all aspects of a project are understood and are moving forward.
• Work closely with sales team to ensure that expectations are exceeded for clients.
• Supervise 1 account manager

Qualifications

• Bachelor’s degree and 5-7 years of experience; with at least 2 years of project management experience and 1 year of experience working directly with external clients
• Basic computer skills and proficiency with Microsoft Office Suite
• Excellent time management and organizational skills
• Clear communicator, both verbally and in writing
• Capable of establishing rapport with clients
• Oriented towards customer service and satisfaction
• Able to solve problems and bring solutions to management
• Detail driven
• Comfortable working in a “start-up” and agile culture

Pay

USD $85,000.00 - USD $95,000.00 /Yr.