Senior Account Manager, Promotional Medical Education

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues.

About the role

The Senior Account Manager (SAM) oversees Promotional Medical Education (PME) projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with colleagues, and individual performance.

This is a hybrid role, based in Indianapolis, Boston, Chicago, or New York City—or remotely within the US, depending on team and business needs.

Responsibilities

• Ensure quality and consistency across all client projects and tactics led by both internal and external partners
• Act as the in-house client at all times, serving as the primary liaison within the respective account and communicating client expectations to the cross-functional team
• Drive strategic partnerships with clients by applying knowledge of their products and objectives, supporting organic growth opportunities through a strong understanding of PME capabilities and attention to buying signals
• Partner with the Project Management Team to execute projects from initiation through close, developing and managing creative briefs, client scope statements, and monitoring overall project scope
• Provide oversight and consultation to Account Managers on project execution, supervising projects to ensure tactical and strategic goals are met, and providing final approval on all deliverables
• Lead and actively participate in strategic brainstorming sessions and annual planning
• Execute client status meetings, prepare all meeting materials and follow-up items, and develop and communicate status reports to management and clients
• Monitor and manage project-related risks and issues in partnership with the project manager, resolving and escalating to the client when needed
• Provide invoicing information, budget status updates, peer-to-peer channel insights and recommendations to clients as requested
• Assist the business owner with proposal creation, budget development in partnership with finance and project managers, and other strategic work as delegated by the Account Director
• Follow all policies, procedures, industry standards, and compliance guidelines, ensuring team members’ adherence

Requirements

• BA/BS or equivalent required
• 3-4 years of team leadership experience required
• 3-4 years of client/customer management experience required
• 2+ years in pharmaceutical sales/marketing preferred
• 2+ years’ experience in strategic planning preferred
• Leadership experience in a corporate, marketing, or life sciences environment preferred
• Project management experience preferred
• In-depth knowledge of today’s top social platforms (X, Facebook, Instagram, LinkedIn, Snapchat, YouTube, Pinterest, etc.)
• Highly organized self-starter, able to work independently and under tight deadlines
• Proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data
• Adaptable, resilient, and comfortable adjusting scope, responsibilities, and focus as the company grows

Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I” – should resonate with you.

Pay

Pay Range: $85,000-$95,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location.

Benefits

Real Chemistry offers a comprehensive benefits program and perks, tailored to your region. Globally, this includes:

• Offices in key markets with free snacks
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning

Learn more about our benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Schedule

Real Chemistry’s workplace model is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Work arrangements may vary by role and location:

• For employees within a one-hour commute of a Real Chemistry office, in-person attendance is required two days per week, either from a Real Chemistry office or when working onsite with clients.
• Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities.
• Hybrid or remote flexibility may be available for some positions, while others require regular in-office presence.

Your recruiter will discuss the specific expectations for this role during the interview process.