Senior Account Manager, MODHealth

About the role

The Senior Account Manager is responsible for managing specific key client accounts and maintaining excellent client relationships. They establish budgets with the client, resolve conflicts, ensure timely deliverables, write creative briefs, and handle all client financials in partnership with operations. The Senior Account Manager oversees contracts, renewals, and quality control on the account while actively pursuing new opportunities with the client. They serve as the primary expert and go-to person for their assigned accounts.

Responsibilities

• Build and maintain strong relationships with clients and partners
• Work with clients to define goals and corresponding KPIs, and communicate these to the internal team
• Provide strategic branding, thought leadership, and expertise to expand business relationships
• Proactively plan client/agency projects on a quarterly and annual basis
• Identify and capitalize on upsell opportunities within the client portfolio
• Manage all assigned client strategy efforts and projects
• Work closely with all agency personnel in developing creative briefs, plans, recommendations, and deliverables
• Oversee workflow to ensure all efforts align with brand strategy and client goals
• Track budgets, create and monitor client Statements of Work (SOWs), and reconcile budget/billing with oversight from the director
• Understand business objectives, challenges, and opportunities of the client, target audience, and industry
• Support, mentor, and oversee Account Managers and Account Coordinators (if applicable)
• Coordinate and participate in team trainings and new hire onboarding
• Evaluate agency processes to ensure efficiency and effectiveness; suggest optimizations as needed
• Contribute positively to agency culture

Requirements

• 3-5 years’ experience in account management, agency setting preferred
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients at all levels
• Strong negotiation and influencing skills, with the ability to drive customer satisfaction and achieve business growth targets
• Proven experience in account management or sales, preferably in an agency environment
• Ability to think strategically, analyze data, and develop actionable insights to drive business outcomes
• Exceptional problem-solving skills, with the ability to proactively identify and address client needs and challenges
• Strong presentation and public speaking skills, with the ability to effectively communicate complex ideas and concepts