Senior Account Manager, Luxury Experiential & Partnerships

Responsibilities

• Manage day-to-day client relations and programming for a global luxury client, serving as a trusted resource for clients by proactively identifying solutions and maintaining exceptional attention to detail.
• Manage planning and execution of premium experiential programming and VIP hospitality events designed for affluent and high-net-worth audiences.
• Concept and curate exclusive experiences from intimate to broadscale across sports, entertainment, culture, fashion, culinary, arts, travel, and cultural verticals.
• Develop annual experiential roadmaps and program strategies aligned with client objectives and customer preferences.
• Source, evaluate, negotiate, and manage strategic partnerships that support experiential programming objectives.
• Leverage existing industry relationships while continuously expanding a network of strategic partners.
• Evaluate emerging trends, cultural moments, and partnership opportunities that can create competitive differentiation for clients.
• Cook up and lead event teams during live activations, maintaining exceptional service standards and problem-solving in real time.
• Coordinate logistics across multiple activations, ensuring all deliverables are executed on time and within budget.
• Ensure seamless communication between clients, agency teams, and external partners.
• Participate and lead weekly client meetings, presentations, planning sessions, and program reviews.
• Oversee the planning and execution of high-touch hospitality programs and VIP experiences with team responsibilities including but not limited to: research, event logistics, proposal development, venue and vendor sourcing, brand creative, collateral development, F&B menu development, marketing submissions, ticketing management, project timelines, production schedules, and budget development, tracking, and reconciliation.

Requirements

• 7+ years of experience in experiential marketing, luxury loyalty and/or hospitality programs, partnership marketing, sponsorships, client services, or related fields.
• Bachelor’s degree in Marketing, Business, Hospitality Management, Communications, or a related field required.
• Fluency in luxury brands and/or entertainment categories.
• Strong network across entertainment, sports, culture, luxury lifestyle, and experiential industries preferred.
• Experience negotiating partnership agreements and managing external stakeholders.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Solutions-oriented mindset with the ability to remain calm under pressure.
• Experience supporting live events and onsite activations.
• Experience managing multiple concurrent programs or client engagements in a fast-paced environment.
• Willingness to travel domestically and internationally and work evenings/weekends as required.
• Keen eye for detail combined with passion for accuracy and quality in all work.
• Polished, professional demeanor; projects confidence and enthusiasm for the business.
• Conversational proficiency in other languages a plus.

Professional and Leadership Competencies

• Manages high-profile client relationships with professionalism and confidence.
• Coordinates partnership deliverables across internal and external stakeholders.
• Develops innovative and creative program concepts.
• Oversees end-to-end execution from planning through implementation with a focus on quality and consistency.
• Strong presentation development and storytelling skills.
• Excellent client management and relationship-building abilities.
• Exceptional organizational, budget management, and project management skills.

Specific Technical Skills

• Strong computer skills – MAC proficient.
• Microsoft Office (Excel and PowerPoint proficiency required).
• Knowledgeable in Photoshop and/or InDesign.
• Canva/Google Slides proficiency required.

Additional Requirements

• Must be based in the New York City or Tri-State areas (role is in office Monday – Thursday, and remote on Friday).

Benefits Summary

• PTO: 13 paid company holidays, including closure Christmas Eve through New Year’s Day.
• 401K.
• Medical, dental, vision and supplementary insurances.
• Employer-paid group life insurance, short-term and long-term disability.
• Employer-paid family building benefit (fertility, adoption and surrogacy).
• Employer-paid mental health benefit.
• Pet discount program.