Senior Account Manager, Agency Partners

About the Role

VideoAmp is looking for an experienced Senior Account Manager, Agency Partners with expertise in AdTech and Measurement. This role will focus on managing a dedicated book of post-sale client relationships within the independent agency space, driving performance, value, and retention. Our Senior Account Managers, Agency Partners are passionate about solving complex customer challenges and bring strong knowledge of tech, data, TV, and digital video. They have a proven track record of exceeding client expectations and growing relationships in a high-growth AdTech environment.

What You'll Do

• Manage and monitor ongoing client performance, ensuring campaigns and insights are executed successfully and align with client goals.
• Foster strong, consultative relationships with independent agency clients by deeply understanding VideoAmp's product offerings and value proposition.
• Understand client KPIs and build strategies to exceed performance goals.
• Proactively solve client challenges and identify growth opportunities within accounts.
• Establish and maintain a strong vision of customer service excellence and contribute to client success best practices.
• Provide thought leadership and serve as a key point of contact for escalations and strategic initiatives.
• Drive client value through regular performance reviews, adoption trends, and relationship health metrics such as retention and expansion.
• Collaborate closely with Sales, AdOps, and Product teams to ensure seamless execution and client satisfaction.
• Represent the voice of the customer internally to help refine VideoAmp's products and processes.
• Stay current on industry trends in AdTech, TV, and cross-platform measurement to offer clients cutting-edge solutions.

What You'll Bring

• Bachelor's degree preferred.
• 5+ years of experience in Account Management or Client Services within AdTech, programmatic media, or digital advertising, agency or vendor side.
• Experience partnering directly with agency holding companies is heavily preferred, particularly WPP and Dentsu.
• Strong understanding of programmatic media buying and ad operations workflows; platform experience is a plus.
• Proven ability to manage high-value clients, drive account growth, and exceed performance expectations.
• Comfortable working autonomously in a fast-paced, high-growth environment.
• Experience using tools like Salesforce, ChurnZero, Zendesk, Pendo, or JIRA to manage accounts and track performance.
• Exceptional communication and problem-solving skills, with a client-first mindset.
• Passionate about the digital advertising industry and excited to deliver measurable results for clients.

Compensation & Benefits

• Base Salary: $95,000 to $115,000 (commensurate with experience)
• Commission: 30% targeted commission
• Equity: Equity participation included
• Time Off: Discretionary & flexible PTO + Spring, Summer & Winter company breaks
• Health: Inclusive and comprehensive medical, dental & vision
• Financial: 401(k) with matching, HSA & FSA
• Family: Paid Maternity & Parental Leave for all family additions
• Perks: Cell phone & wifi reimbursement, Commuter benefits

Our Values

• One VideoAmp: We win together. We operate as one team, prioritizing shared success over individual wins. We collaborate across functions, support one another, and assume positive intent, because when one of us succeeds, we all do.
• Own the Outcome: Accountability + Empowerment. We take full responsibility for results, not just tasks. We act with urgency, make decisions with confidence, and own both successes and setbacks while continuously improving.
• Raise the Bar: Quality Trust Excellence. We hold ourselves and each other to a high standard. We deliver thoughtful, high-quality work, build trust through consistency and integrity, and continuously push for better outcomes.