Senior Account Manager, IT-Enabled Services

Responsibilities

• Apply your knowledge of the ITeS sector to shape a transformation strategy aligned to the customer's business outcomes, improving delivery efficiency, automating processes at scale, and enabling new AI-led service lines.
• Challenge and guide the organization through constructive conversations about their business and technology.
• Develop a full understanding of the customer's business needs, priorities, and strategies, and deliver new insights that help them address those priorities jointly with Microsoft.
• Demonstrate long-term, differentiated value, and proactively build relationships across multiple levels of the customer's organization to secure alignment and execution.
• Keep the bigger picture in view, absorbing complex information and bringing creative, conceptual problem-solving to every engagement.
• Define the strategic vision and lead the transformation alongside the customer's CxO-level technology, digital, and business decision-makers.
• Develop and execute a strategic and tactical business plan aligned with Microsoft goals and objectives for managed customers to grow their IP business along with increasing internal AI and cloud consumption.
• Customers Sales and Acceleration: Develop a go-to-market plan and co-sell execution tactics, lead pipeline reviews, and coach customers to transform their strategies around sales and consumption.
• Facilitate collaboration between customer and Microsoft internal teams to overcome obstacles, compete, and create proposals to meet consumption and revenue targets.
• Executive Relationship Building: Build a trusted advisor relationship with C-suite leaders of complex partners and align their priorities, strategies, and goals with Microsoft’s to build mutually beneficial account plans and achieve strategic alignment and growth.
• Market Insight and Business Opportunity: Identify top opportunities to pursue with customers incorporating your expertise, market insights, and deep knowledge of the competitive landscape ensuring Microsoft position as the industry leader.
• Team Mobilizer and Orchestrator: Work closely with Microsoft ITES ATU Team based in India. Navigate Microsoft and its ecosystem to maximize value for your customer. From executive sponsors to product experts and commercial leaders, bring the full strength of the organization to bear so your customer receives complete, coordinated support.
• Sales Leader and Operational Excellence: Deliver results by understanding digital transformation drivers and customer priorities. Identify new opportunities and help customers accelerate their move to the digital age, for their own benefit and that of their customers and stakeholders, achieving consistent, repeatable revenue and consumption targets.
• Sales Challenger: Continuously deepen your industry and technical knowledge. Bring innovative industry solutions, benchmarks, and references to C-level executives that drive efficiency, optimization, and greater customer satisfaction.
• Strong Communicator: Articulate complex problems and solutions in a clear, logical, and impactful way.

Qualifications

• Master's Degree in Business Administration AND 2+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation OR Bachelor's Degree in Business, Technology, or related field AND 3+ years experience working in a relevant industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation OR equivalent experience.
• 10+ years of experience in enterprise technology sales, solution consulting, technical consulting, or technology strategy roles, with a proven track record of driving customer business outcomes.
• 5 Yrs + Experience working with Indian IT enabled services & Work closely with Microsoft IT-Enabled Services team based in India.
• Experience engaging and influencing executive-level decision makers, including CIOs, CTOs, CISOs, and business leaders.
• Experience leading AI, cloud modernisation, cybersecurity, or digital innovation programmes.
• Industry-recognised certifications in Cloud, AI, Security, Architecture, or related technology domains.
• Strong executive communication, stakeholder management, consulting, and strategic planning skills.
• A genuine interest in technology, with a solid foundation in core technologies.
• Deep experience solving IT Enabled Services business challenges — service-delivery automation, contact-centre and customer-experience modernisation, scaling multi-client delivery platforms, and data security and compliance for client data — through innovative technology solutions.