Senior Account Manager - Experiential

Must be able to work hybrid in San Francisco; Los Angeles considered

About the role

This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.

Responsibilities

• Support end-to-end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked, and on time
• Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instils client confidence
• Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront
• Cook up cross-functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope
• Serve as the internal team’s anchor point on day-to-day program management — the person everyone knows to copy for decisions, updates, and approvals
• Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day-to-day contact
• Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin
• Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations, that reflect the quality clients expect from Jack Morton
• Build trusted relationships with mid-level client contacts through reliability, responsiveness, and consistently excellent delivery
• Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration
• Because we all love to see how we’re doing, you’ll partner with Brand Marketing to develop Award submissions and Case Studies
• Run tight, productive internal team meetings with clear agendas, documented actions, zero ambiguity on who owns what
• You’ll help create a team, pulling people from various departments and background together to have fun, and do cool shit together
• Bring your own energy, perspective, and personality to a team that takes the work seriously and has fun doing it

Qualifications

• 6+ years of agency experience in experiential or event production
• Track record of managing projects at scale, whether you've managed entire expo floor or larger experiences with multiple components; must have a larger breadth of program management versus just booth execution
• Proven ability to manage multiple simultaneous workstreams without dropping the ball
• Exceptional command of project documentation including timelines, budgets, trackers, status decks, production schedules
• Comfort operating in ambiguity and fast-changing environments without losing rigour
• High standards for written and verbal communication across all formats
• Comfortable with heavy travel

Benefits

• We believe in diversity, equity and inclusion.
• Jack Morton is an equal opportunity employer; we strongly value diversity at our companies.

Pay

• Competitive compensation package

Schedule

• Hybrid work model with occasional travel

Skills

• Project management
• Client relationship management
• Event planning and coordination
• Communication skills
• Leadership and team management

Company

Experience Without Limits. Come shape the future of brand experience.

We create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences.

This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.

We believe in diversity, equity and inclusion. Jack Morton is an equal opportunity employer; we strongly value diversity at our companies.

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