Senior Account Manager, CPG

Key job responsibilities

• Manage customer relationships across retail and CPG accounts, serving as the primary AWS point of contact
• Develop and execute strategic account plans aligned to customer business outcomes and AWS growth objectives
• Drive annual revenue quota through new workload acquisition, service expansion, and multi-year agreements
• Build and maintain executive relationships with C-level stakeholders including Chief Digital Officers, Chief Marketing Officers, Chief Merchandising Officers, Chief Product & Technology Officers, and Chief Information Officers
• Identify, qualify, and close sales opportunities across all stages (Prospect through Closed/Won)
• Articulate AWS value propositions for retail-specific use cases including CPG platforms, personalization, supply chain optimization, customer data platforms, and omnichannel experiences
• Collaborate with Solutions Architects, Customer Solutions Managers, Technical Account Managers, Partner Sales/Development Managers, and Specialist Sales teams to deliver comprehensive solutions and drive partner opportunities
• Leverage AWS Migration Acceleration Program (MAP), Professional Services, and partner ecosystem to accelerate customer adoption
• Cook up with Marketing on customer references, case studies, and industry events

Business Planning & Reporting

• Maintain accurate pipeline and forecast data in Salesforce (SFDC)
• Conduct regular business reviews with customers and internal stakeholders
• Track key performance indicators including pipeline, win rates, customer meetings, and partner engagements
• Develop Value Maps and business cases demonstrating ROI and TCO benefits