Senior Account Manager, CPG

About the role

The Sr. Account Manager is responsible for managing end-to-end customer relationships within the Retail and CPG vertical, driving cloud adoption and revenue growth across AWS's 200+ services, with particular emphasis on GenAI and Agentic AI solutions. This role requires deep industry expertise in CPG or Manufacturing business models, strategic account planning, and the ability to engage C-suite executives to drive digital transformation and AI-powered innovation initiatives.

Responsibilities

• Manage customer relationships across retail and CPG accounts, serving as the primary AWS point of contact
• Develop and execute strategic account plans aligned to customer business outcomes and AWS growth objectives
• Drive annual revenue quota through new workload acquisition, service expansion, and multi-year agreements
• Build and maintain executive relationships with C-level stakeholders including Chief Digital Officers, Chief Marketing Officers, Chief Merchandising Officers, Chief Product & Technology Officers, and Chief Information Officers
• Identify, qualify, and close sales opportunities across all stages (Prospect through Closed/Won)
• Articulate AWS value propositions for retail-specific use cases including CPG platforms, personalization, supply chain optimization, customer data platforms, and omnichannel experiences
• Collaborate with Solutions Architects, Customer Solutions Managers, Technical Account Managers, Partner Sales/Development Managers, and Specialist Sales teams to deliver comprehensive solutions and drive partner opportunities
• Leverage AWS Migration Acceleration Program (MAP), Professional Services, and partner ecosystem to accelerate customer adoption
• Cook up and coordinate with Marketing on customer references, case studies, and industry events
• Maintain accurate pipeline and forecast data in Salesforce (SFDC)
• Conduct regular business reviews with customers and internal stakeholders
• Track key performance indicators including pipeline, win rates, customer meetings, and partner engagements
• Develop Value Maps and business cases demonstrating ROI and TCO benefits

Qualifications

• Experience identifying, developing, negotiating, and closing large-scale technology deals
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• 4+ years of technology sales selling enterprise software, networking, infrastructure, managed hosting services, or cloud computing services experience
• Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent
• Experience engaging and influencing C-level executives, both business and technical

Preferred Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related field
• Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
• 6+ years of building profitable partner ecosystems experience