Senior Account Manager, Commercial Insurance - Potential for Hybrid Work

About the role

Join HUB International, a thriving community of entrepreneurs dedicated to protecting what matters most through a broad range of insurance, retirement, and wealth management products and services. As one of the world’s largest insurance brokers, HUB offers a unique blend of big-company resources and entrepreneurial spirit, supported by over 20,000 professionals across 570+ offices in North America.

Job Responsibilities

• Review and analyze commercial accounts for coverage, limits, etc., and make appropriate recommendations to clients.
• Acquire understanding of clients' insurance objectives and critically analyze and compare insurance plans to determine suitability.
• Develop and maintain relationships with clients to ensure that all service needs are met.
• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
• Makes appropriate recommendations to clients in response to those changes independent of manager approval.
• Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers.
• Troubleshoots claims and billing issues.
• Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.
• Gathers information from clients and prepares applications for submission to the Marketing Department regarding new and/or renewal coverage.
• Prepares client proposals based on client's needs, rates, and coverages.
• Prepares all transactions for assigned accounts, i.e. applications, certificates of insurance, invoices, forms.
• Documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems.
• Maintains the accuracy of data in the agency management system.
• May handle collections of premiums due.
• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.

Qualifications

• Seven years of commercial lines insurance experience.
• Thorough knowledge of commercial lines coverages and markets.
• Property and Casualty Insurance license.
• Advanced professional designation highly desirable (i.e. ARM, CIC, CPCU).
• High School diploma or equivalent; AA and/or college degree preferred.
• Excellent oral and written communications skills.
• Superior customer service and problem-solving skills.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Mastery of virtual technology, including meeting scheduling, video display and screen sharing.
• Ability to work in a team environment.
• High level attention to detail is essential.
• Excellent organizational, interpersonal, and communication skills.

What We Offer

• Medical, Dental, Vision and Prescription Drug Coverage.
• Health Plan Reimbursement Program.
• Health Savings Account (HSA).
• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Comprehensive Wellness Program.
• Flexible Spending Accounts (FSAs).
• Life and Disability Plans.
• Long-Term Care.
• Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
• Low-Cost Loan Program and Student Loan Resources.
• Vacation, Holiday, Sick, and Personal Time Off.
• Continuing Education.
• Flexible Work Arrangements.
• Dress for Your Day Dress-Code Culture & Belonging.

Benefits

• Mid-Atlantic, Inc: Medical, Dental, Vision and Prescription Drug Coverage.
• Health Plan Reimbursement Program.
• Health Savings Account (HSA).
• 401(k) Savings Plan.
• Employee Assistance Program (EAP).
• Comprehensive Wellness Program.
• Flexible Spending Accounts (FSAs).
• Life and Disability Plans.
• Long-Term Care.
• Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
• Low-Cost Loan Program and Student Loan Resources.
• Vacation, Holiday, Sick, and Personal Time Off.
• Continuing Education.
• Flexible Work Arrangements.
• Dress for Your Day Dress-Code Culture & Belonging.

Required Experience

• 7-10 years of relevant experience.

Required Education

• High school or equivalent.

Equal Opportunity Employer

HUB International is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.