Senior Account Manager, Client Success

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on global health.

About the role

Labcorp is seeking a remote Senior Account Manager to join our Gaps in Care team. The Senior Account Manager is a seasoned client success professional who thrives in a fast-paced, team-oriented environment. This position drives results by retaining complex client relationships while identifying growth opportunities within an assigned book of business. The successful candidate will be a self-starter with a growth mindset, focused on strategic solutions and strong client advocacy.

Responsibilities

• Maintain and enhance client relationships with existing customers by creating strategies that support client and internal business objectives.
• Identify expansion and portfolio performance improvement opportunities by understanding client strategic initiatives and solutioning for quality improvement and health outcomes.
• Accountable for client retention and satisfaction, understanding client needs, objectives, and pain points related to quality performance and gaps in care solutions.
• Operate as a consultative partner to enterprise clients, creating plans to successfully retain and grow impact in alignment with client goals.
• Clearly articulate client goals to internal audiences, serving as the quarterback for delivery on those goals.
• Proactively manage enterprise accounts and initiate strategic discovery conversations to identify growth opportunities within assigned book of business.
• Collaborate cross-functionally to ensure successful service delivery.
• Demonstrate accountability with a clear understanding of contractual obligations, service level agreements, and key performance indicators to optimize client relationships and deliver exceptional service.
• Exhibit excellence and influence with a broad set of internal and external stakeholders to arrive at mutually agreeable solutions to complex problems.
• Own and drive recommendations to ensure success.
• Maintain internal reporting and documentation requirements in Salesforce and applicable areas.
• Successfully build and execute an annual retention plan.
• Provide timely and accurate forecasts of book of business revenue according to program, timeline, and value.
• Lead training for other teams to educate on programs and provide market updates.
• Act with courage in providing recommendations to optimize ways of working and outlining strategies to work smarter.
• Ad hoc travel as needed, up to 20% of the time.

Requirements

• Bachelor’s degree.
• 6 years of experience managing complex health plan customers and successfully growing and retaining accounts.
• Strong understanding of quality performance programs including HEDIS, Medicare Stars, NCQA, and other quality ratings systems.
• Experience using Salesforce tools such as Salesforce.com.
• Ability to prioritize and manage multiple tasks, creatively solve problems, and escalate obstacles as needed.
• Strong executive presence with excellent written and verbal presentation skills.
• Strong interpersonal skills with the ability to form relationships with decision makers and influencers at all levels within the organization.
• Analytical and problem-solving skills to influence, negotiate, and close deals successfully while maintaining a high level of customer satisfaction and retention.
• Serve as a team resource and thought leader for developing creative solutions internally and externally.
• Skilled individual contributor and collaborator who works to win as a team through inclusion and bring continued improvements within the organization.

Schedule

Monday - Friday, EST

Pay

Pay Range: $90,000.00 - $117,000.00. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Benefits

• Medical, Dental, and Vision coverage.
• Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance.
• 401(k) Plan.
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition Reimbursement.
• Employee Stock Purchase Plan.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits. Employees regularly scheduled to work a 7 on/7 off schedule are eligible for all benefits except PTO or FTO.