Senior Client Success Account Manager

About the role

The Sr. Client Success Account Manager is a strategic and collaborative role focused on driving revenue growth and client impact across Tinuiti’s portfolio. This role is ideal for someone who enjoys working across teams, has a strong commercial mindset, and is motivated by seeing strategic growth initiatives come to life.

Responsibilities

• Closely partner with Delivery Leadership, Client Partner Leads, and client stakeholders to validate and prioritize growth opportunities.
• Own and enhance processes that enable leadership and Pod Leads to capitalize on cross-sell and upsell opportunities, ensuring smooth execution of growth initiatives.
• Act as a strategic partner, providing insights and actionable recommendations to internal teams, allowing them to solve challenges and drive client growth proactively.
• Assist in developing and refining internal frameworks that foster collaboration across Client Success, Delivery, Finance, Billing, and Resource Management teams ensuring that all growth strategies are effectively executed.
• Own the end-to-end creation of the cross-sell pitch. Coordinate between the client teams and internal subject matter experts to ensure the story and solution is cohesive, and aligns with the clients overarching strategy.
• Partner with with Finance and Resource Management teams to build the pricing scenarios, SOW (Statement of Work), and staffing plans for client expansion opportunities.
• Join the Client Lead, as needed, to help pitch the cross-sell, providing strategic and commercial support on the offerings being proposed.
• Lead cross-functional scenario planning with Finance, Delivery, and Resource Management to engineer renewal structures that balance client satisfaction with company profitability.
• Regularly partner with client finance and account leads to review account performance data to identify growth opportunities, providing critical context and insights to drive business expansion effectively.
• Serve as the subject matter expert for client contract comprehension, and ownership of creation of new contracts and statement of works (SOW) for expansion and retention opportunities.
• Execute seamless end-to-end processing for every renewal and expansion opportunity, maintaining a high-velocity pipeline and impeccable data integrity in Salesforce.
• Collaborate with Revenue Operations, Finance, Shared Services and Marketing teams to ensure alignment on growth initiatives.
• Utilize internal tools and reporting systems to help track the effectiveness of growth strategies and cross-sell opportunities.
• Provide frequent updates and performance insights to Delivery Leadership, ensuring alignment on growth objectives and continuous progress on key initiatives.

Requirements

• 6-10 years of experience in Client Success, Revenue Enablement, or a related field.
• Proven experience in supporting internal teams and enabling leadership to drive revenue growth.
• Strong strategic and business acumen, with the ability to proactively solve challenges and identify growth opportunities.
• Experience in account planning and whitespace mapping to drive strategic expansion within existing accounts.
• Excellent collaboration and communication skills, with a focus on supporting leadership in achieving growth objectives.
• An analytical mindset with experience leveraging data to inform strategic decision-making and drive growth initiatives.
• Familiarity with Contract management and CRM platforms. Salesforce experience strongly preferred.
• Financial acumen, with the ability to look at the big picture, running data-driven scenarios that help us build smarter, more sustainable deals for our current partners.
• Top tier project management and organizational skills with a proven track record of successfully supporting a diverse client roster.

Pay

Hiring salary range for this role is $90,000 - $105,000 plus a discretionary performance bonus. Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request.

Schedule

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.