Senior Account Manager

Salary range: $82,880 - $90,000 + uncapped commission. On-Target Earnings (OTE) are expected to be $85k-$90k.

About the role

This role is office-based out of our NY or LA office, with approximately 15% travel (or as needed) for client meetings, presentations, and relationship building. In addition to regular in-office days (approx. 3 per week), you will be fully embedded within your customer teams, acting as a trusted partner to help them expand their business.

Your primary focus will be renewing subscription contracts, delivering monthly high growth within accounts across our diverse product offerings, and identifying strategic consultancy opportunities to drive revenue and growth. As a Senior Account Manager, you’ll manage a portfolio of growth and strategic accounts, uncover consultancy opportunities, and foster long-term client relationships in North America.

You’ll leverage your sales expertise to negotiate and close business deals while staying ahead of market conditions. Using a consultative sales approach, you’ll design and execute tailored strategies to meet clients’ needs and contribute to achieving ambitious sales goals.

Responsibilities

• Own the sales cycle: manage annual contract renewals and uncover new business opportunities within your assigned book of accounts. Drive every stage of the sales process—qualifying prospects, delivering sales pitches and presentations, negotiating contracts, navigating legal and procurement discussions, updating your Salesforce pipeline daily, and closing deals to ensure client satisfaction and continued growth.
• Consistently hit and exceed targets: thrive in a fast-paced, target-driven environment by meeting and exceeding KPIs. Your performance will be directly tied to your ability to drive business results and achieve ambitious sales goals.
• Grow and nurture client relationships: manage a value-based book of business across top key accounts within the region. Build and maintain strong relationships to secure renewals and expand our footprint across multiple product offerings.
• Deliver high-impact presentations: pitch WGSN’s value proposition to clients and prospects across key industries including Fashion, Beauty, Food & Drink, Interiors, Sports & Outdoors, and Consumer Tech. Tailor presentations to different markets and demonstrate the unique benefits of our service.
• Drive strategic partnerships for revenue growth: take a consultative approach to account management by understanding client needs, identifying opportunities for growth, and positioning WGSN as a trusted partner. Increase client usage and adoption of WGSN through client-specific strategies.
• Collaborate across the sales team and supporting roles to identify cross-selling opportunities for additional products.
• Build relationships across client teams, including senior-level relationships with decision-makers.

Requirements

• Proven sales expertise: a minimum of 4 years of experience in sales or account management, selling to key decision-makers and negotiating contracts in a B2B environment. Experience with Fortune 500 companies is highly desirable.
• Track record of success: a demonstrable history of achieving or exceeding sales targets, particularly in a subscription-based product or service environment.
• Client relationship building: expertise in developing and nurturing relationships with high-level executives, positioning yourself as a trusted advisor and driving business growth.
• Excellent communication skills: strong ability to present and sell services through proposals, presentations, phone calls, and case studies. Your negotiation skills and ability to influence stakeholders will be essential to your success.
• Salesforce CRM experience: proficiency in using Salesforce (or similar CRM tools) to manage pipelines, track leads, and maintain client relationships. Experience with opportunity management and data-driven sales strategies is a plus.
• Results-oriented: you excel in a KPI-driven, fast-paced environment, managing multiple accounts and priorities while keeping client satisfaction at the forefront.

About the company

WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow’s consumer. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics, and expert advisory.

We’re a team of consumer and design trend forecasters, content creators, designers, data analysts, and advisory consultants, united by a common goal: to create tomorrow. A career with WGSN is fast-paced, exciting, and full of opportunities to grow and develop.

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths, and perspectives that reflect the global audience we work with.

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030. Recognizing great performance is a key part of our culture, and our awards schemes celebrate the brilliant achievements of our people.

Benefits

• Paid Time Off: 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes 12 federal holidays. We also offer 6 weeks of paid parental leave.
• 401(k) Retirement Savings Plan: allows employees to save and invest for their own retirement on a tax-deferred basis. WGSN matches 50% of the first 6% contributed by employees.
• Dental and vision plans with MetLife.
• Healthcare with Anthem & Blue Cross Blue Shield.
• Life Insurance, AD&D, Short and Long-Term Disability: all eligible employees receive coverage at no cost through MetLife.
• Mental Health: WGSN provides many ways for employees to access mental health care, including an Employee Assistance Program and inpatient, outpatient, and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of benefits election.