Senior Account Manager

About the role

Vidmob is seeking an Account Manager to join its team. The ideal candidate will have 5-8 years of experience in Account Management, preferably within the AdTech industry, with a strong background in digital media and enterprise/agency client management. This role requires a strategic mindset, a proven track record of revenue growth, and the ability to leverage technology and data to drive client success.

Responsibilities

• Serve as the primary point of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders and ensuring exceptional customer experience throughout the client lifecycle.
• Work hands-on in the Vidmob platform to analyze campaign performance and translate data into compelling stories that demonstrate ROI and guide client strategy.
• Become the expert in product capabilities and customer success best practices. Ensure seamless platform adoption, campaign/solution optimization, and maximum client ROI to drive long-term success and satisfaction.
• Develop and execute strategic account plans focused on retention, expansion, and revenue growth. Proactively identify, qualify, and develop new upsell, cross-sell, and new use-case opportunities within your portfolio to expand account value.
• Lead regular business reviews and executive-level conversations to demonstrate value, showcase ROI, align on strategic objectives, and uncover growth opportunities.
• Proactively track account health metrics, identify early warning signs, and take action to address concerns before they impact retention or satisfaction.
• Collaborate closely with Account Executives on expansion opportunities, providing customer insights and supporting the development of proposals. Negotiate contract renewals and expansions in partnership with sales leadership.
• Act as the internal advocate for your clients, gathering and synthesizing feedback to influence product roadmap, go-to-market strategy, and operational improvements. Partner with Product, Marketing, and other teams to ensure customer needs are heard and addressed.
• Orchestrate internal resources to deliver comprehensive client solutions and bring in the right expertise at the right time.
• Maintain detailed account documentation, track activity and engagement in CRM, and provide accurate health assessments and forecasts to leadership.

Requirements

You must have a startup mentality, be adaptable to change, and be comfortable working in a fast-paced, evolving environment. You should have 5-8 years of experience in Account Management, preferably within the AdTech industry, with a strong background in digital media and enterprise/agency client management. You should also have a proven track record of meeting or exceeding revenue targets through account growth, with a demonstrated ability to identify expansion opportunities and close upsells. Resourcefulness with technology, strategic thinking, and business acumen are also essential. Additionally, you should be skilled in negotiation, data-driven decision-making, and organizational skills.

Qualifications

You should have a bachelor's degree in marketing, business, or a related field. A master's degree is preferred but not required. You should also have experience with CRM systems and a strong understanding of the digital advertising industry.

Skills

• Data analysis and interpretation
• Strategic account planning
• Customer relationship management
• Negotiation and contract management
• CRM system proficiency

Benefits

Comprehensive benefits package including medical, dental, vision, and life insurance, 401(k) plan, paid time off, and more.

Pay

$120k– $130k base salary plus $40k – $43k commission annually.

Schedule

Full-time position.