Senior Account Manager
Tactiq · Texas, United States · 6 mo ago
RemoteRemoteBusiness DevelopmentFull-time
Core Responsibilities
- Own customer-company communications end-to-end
- Increase seat penetration, multi-team adoption, and enterprise footprint
- Run executive-level QBR/ABRs tied to ROI and real business outcomes
- Design and execute account expansion strategy
- Identify white space and multi-thread deeply
- Cook off technical onboarding and integration alignment
- Reduce churn risk proactively from day 1
- Turn the customer signal into GTM leverage
KPIs
- Net Revenue Retention %
- ARR Expansion $ per quarter
- Gross Retention %
- Forecast accuracy
- Time-to-resolution on escalations
- Expansion conversion rate
Profile We Look For
- 5–10+ years B2B SaaS
- Owned expansion revenue formally
- Sold into mid-market / enterprise
- Fluent in commercial modeling (TCV, ARR, discount logic)
- Techically literate (SSO, AI, APIs, workflow config)
- Comfortable pushing executives toward decisions
- Autonomous operator across time zones